Cisco 887w Service module issue

[salamislimy]

I am trying to configure the wireless part on the cisco 887w router.

I am unable to enter the service module. I tried searching for answers in this forum, every answer is related to configuring the service module part, not related to accessing the service module.

I am trying to configure the wireless network on the same LAN VLAN 200, so i gave the command ip unnumbered vlan 200 and started the service module.

// r1#service-module wlan-ap 0 session
Trying 10.10.1.20, 2002 ... Open

Connecting to AP console, enter Ctrl-^ followed by x,
then "disconnect" to return to router prompt //

After this the whole thing just hangs, I cant even disconnect using control shift 6 and x.

I also tried creating a separate vlan for the wireless interface and separate ip, but still cant access the service module.

Gives the same error.

Help needed.

[Mark Malone]

Hi

Try reset the session first and check the status as well

service-module wlan-ap0 status

service-module wlan-ap0 reset

if that does not work you could default it , this will wipe it

service-module wlan-ap0 reset default-config

[salamislimy]

After i apply the above commands, i get the following as the status

Service Module is Cisco wlan-ap0
Service Module supports session via TTY line 2
Service Module is trying to recover from error
Service Module reset on error is disabled
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

[salamislimy]

now it says 

Service Module is Cisco wlan-ap0
Service Module supports session via TTY line 2
Service Module is trying to recover from reset/shutdown
Service Module reset on error is disabled
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

[salamislimy]

and now it says

Service Module is Cisco wlan-ap0
Service Module supports session via TTY line 2
Service Module is failed
Service Module reset on error is disabled
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

[Mark Malone]

Honestly it sounds as if its gone faulty and may need to be replaced , they do go

could try this below or reload whole router as well in outage window incase its just locked up , other than that I would raise it with Cisco maybe get an RMA if it wont come online

https://supportforums.cisco.com/discussion/11562926/service-module-failed