Cisco 9200 series not connecting the poe devices

[Edwin Mburu 254]

Hello professionals? I'm having a challenge with my Cisco catalyst 9200L 24 port poe+ switch. The poe ports are not connecting my poe cameras. I have other 5 switches of the same model and they are working fine.

When I connect my laptop on the ports it connects very well. I have also tested other cameras on the second switch (9200 series) and it connects the poe camera but when I connect it back to the current switch it doesn't connect.

I have tried rebooting, did a factory reset and even change the power module port but still no results. Kindly assist.

 

[liviu.gheorghe]

Hello @Edwin Mburu 254 ,

can you check if CDP and LLDP are active on your switch? Use the following commands:

show cdp

show lldp

You should see something similar to this:

SW_PROD#sho lldp

Global LLDP Information:
Status: ACTIVE
LLDP advertisements are sent every 30 seconds
LLDP hold time advertised is 120 seconds
LLDP interface reinitialisation delay is 2 seconds

SW_PROD#sho cdp
Global CDP information:
Sending CDP packets every 60 seconds
Sending a holdtime value of 180 seconds
Sending CDPv2 advertisements is enabled

If CDP and/or LLDP are not active on the switch, enable them using the commands:

SW_PROD(config)#cdp run

SW_PROD(config)#lldp run

Hope this helps.

[Edwin Mburu 254]

Hello Liviu

Yes I have enabled both lldp and cdp.

Below is the output of 'show cdp nei details'

Switch#show cdp nei det
-------------------------
Device ID: SW07.mgallery.accor.com
Entry address(es):
IP address: 192.168.0.246
Platform: cisco C9200L-24P-4G, Capabilities: Switch IGMP
Interface: GigabitEthernet1/0/3, Port ID (outgoing port): GigabitEthernet1/0/24
Holdtime : 164 sec

Version :
Cisco IOS Software [Cupertino], Catalyst L3 Switch Software (CAT9K_LITE_IOSXE), Version 17.9.4a, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2023 by Cisco Systems, Inc.
Compiled Fri 20-Oct-23 10:33 by mcpre

advertisement version: 2
Peer Source MAC: 8c44.a5d1.8498
VTP Management Domain: ''
Native VLAN: 1
Duplex: full
Management address(es):
IP address: 192.168.0.246

Total cdp entries displayed : 1
Switch#

Switch#show lldp neighbors
*Jan 16 08:57:37.175: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/14: PD removeddet
Switch#show lldp neighbors detail
*Jan 16 08:57:39.237: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/15: PD removed

Total entries displayed: 0

Switch#

[Flavio Miranda]

@Edwin Mburu 254 

The problem happens if you connect one camera only?  

If the problem happens with multiples cameras this can be related to power supply. Some cameras draw a log of power.  I had similar problem in the past. 

check the power supply. 

and compare the config with a working switch also. 

[Edwin Mburu 254]

Hello Flavio

It is an issue with multiple cameras. From ports gig 1/0/9 - 1/0/16

[marce1000]

   - FYI : https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9200-series-switches/215636-troubleshooting-power-over-ethernet-poe.html

  M.

[Leo Laohoo]

Post the complete output to the command "sh post".

[Edwin Mburu 254]

Hello Leo

Here is the output of command

Switch(config)#do show post
Stored system POST messages:

Switch 1
---------

POST: CRYPTO Tests : Begin
POST: CRYPTO Tests : End, Status Passed

POST: PORT Loopback: loopback Test : Begin
POST: PORT Loopback: loopback Test : End, Status Passed

POST: SIF Tests : Begin
POST: SIF Tests : End, Status Passed

POST: Thermal, Temperature Tests : Begin
POST: Thermal, Temperature Tests : End, Status Passed

POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Passed
Switch(config)#
*Jan 16 08:51:16.405: %ILPOWER-5-DETECT: Interface Gi1/0/1: Power Device detected: IEEE PD
*Jan 16 08:51:16.417: %ILPOWER-5-PD_ENTRY_REMOVAL: Interface GigabitEthernet1/0/1: power device entry removed, admin_state=AUTO oper_state=ON
*Jan 16 08:51:16.424: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/1: PD removed
*Jan 16 08:51:30.827: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/13: PD removed
*Jan 16 08:51:32.886: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/14: PD removed
*Jan 16 08:51:34.948: %ILPOWER-5-IEEE_DISCONNECT: Interface Gi1/0/15: PD removed
Switch#

[Leo Laohoo]

Post the complete output to the complete output to the following command: 

sh log on switch active message summary 

[MHM Cisco World]

not all 9200 support PoE 
can I know both SW platform number 

MHM

[Edwin Mburu 254]

Hello MHM

I have attached a photo of the Cisco details 

 

[MHM Cisco World]

Show power detail 

Show env 

Share these for both SW (work and not work)

MHM

[Edwin Mburu 254]

Hello MHM

Below is the output

Switch#show environment all
Sensor List: Environmental Monitoring
Sensor Location State Reading Range(min-max)
PS1 Vout 1 NOT PRESENT 0 mV na
PS1 Curout 1 NOT PRESENT 0 mA na
PS1 Powout 1 NOT PRESENT 0 mW na
PS1 Hotspot 1 NOT PRESENT 0 Celsius na
PS1 Fan Status 1 NOT PRESENT 0 rpm na
PS1 Status word 1 NOT PRESENT 0 na
PS2 Vout 1 GOOD 55000 mV na
PS2 CURout 1 GOOD 300 mA na
PS2 Powout 1 GOOD 16500 mW na
PS2 Hotspot 1 GOOD 40 Celsius na
PS2 Fan Status 1 GOOD 4576 rpm na
PS2 Status word 1 GOOD 0 na
SYSTEM INLET 1 GREEN 27 Celsius 0 - 56
SYSTEM OUTLET 1 GREEN 31 Celsius 0 - 125
SYSTEM HOTSPOT 1 GREEN 35 Celsius 0 - 125

Switch FAN Speed State Airflow direction
---------------------------------------------------
1 1 0 NOT PRESENT or FAULTY Front to Back
1 2 0 NOT PRESENT or FAULTY Front to Back

SW PID Serial# Status Sys Pwr PoE Pwr Watts
-- ------------------ ---------- --------------- ------- ------- -----
1A Not Present
1B PWR-C5-600WAC LIT2803AHWH OK Good Good 600

---------------------------------------------------

Switch#sh

d: IEEE PDshow power inline

Module Available Used Remaining
(Watts) (Watts) (Watts)
------ --------- -------- ---------
1 370.0 15.4 354.6
Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi1/0/1 auto on 15.4 Ieee PD 0 30.0
Gi1/0/2 auto off 0.0 n/a n/a 30.0
Gi1/0/3 auto off 0.0 n/a n/a 30.0
Gi1/0/4 auto off 0.0 n/a n/a 30.0
Gi1/0/5 auto off 0.0 n/a n/a 30.0
Gi1/0/6 auto off 0.0 n/a n/a 30.0
Gi1/0/7 auto off 0.0 n/a n/a 30.0
Gi1/0/8 auto off 0.0 n/a n/a 30.0
Gi1/0/9 auto off 0.0 n/a n/a 30.0
Gi1/0/10 auto off 0.0 n/a n/a 30.0
Gi1/0/11 auto off 0.0 n/a n/a 30.0
Gi1/0/12 auto off 0.0 n/a n/a 30.0
Gi1/0/13 auto off 0.0 n/a n/a 30.0
Gi1/0/14 auto off 0.0 n/a n/a 30.0
Gi1/0/15 auto off 0.0 n/a n/a 30.0
Gi1/0/16 auto off 0.0 n/a n/a 30.0
Gi1/0/17 auto off 0.0 n/a n/a 30.0
Gi1/0/18 auto off 0.0 n/a n/a 30.0
Gi1/0/19 auto off 0.0 n/a n/a 30.0
Gi1/0/20 auto off 0.0 n/a n/a 30.0
Gi1/0/21 auto off 0.0 n/a n/a 30.0
Gi1/0/22 auto off 0.0 n/a n/a 30.0
Gi1/0/23 auto off 0.0 n/a n/a 30.0
Gi1/0/24 auto off 0.0 n/a n/a 30.0
--------- ------ ---------- ---------- ---------- ------ -----
Totals: 1 on 15.4

Switch#

[MHM Cisco World]

show power detial <<- not show power inline 

Also the FAN have problem 

if this new SW contact cisco for RMA as fast as possible 

MHM