Cisco 9400 Sup 2XL losses firmware update 17.09.03

[adamoaventa]

Hello, I am having an issue where my 9404r switch with a supervisor 2xl losses the firmware update.

I have two switches stacked together.

Updated via the webgui, in; install mode and to the bootflash.

The stack rebooted on its own after 2 hours of runtime and both switches lost that version.

Has anyone experienced this issue? Please let me know if any additional information.

[DanielP211 · Accepted solution]

It's because of the auto abort timer. You have to do a install commit after upgrade. The default auto abort timer is 120min.

[adamoaventa]

Hello daniel,

See below:

sw#sh install summary
[ Chassis 1/R0 2/R0 ] Installed Package(s) Information:
State (St): I - Inactive, U - Activated & Uncommitted,
C - Activated & Committed, D - Deactivated & Uncommitted
--------------------------------------------------------------------------------
Type St Filename/Version
--------------------------------------------------------------------------------
IMG C 17.09.03.0.4111

--------------------------------------------------------------------------------
Auto abort timer: inactive
--------------------------------------------------------------------------------

It seems that the auto abort timer is inactive.

[DanielP211]

Yes it activates after you do a install activate... After you do the upgrade check the same command. 

[adamoaventa]

Hello Daniel,

The firmware seems to be Activated and Committed, I have done the install and activate process through the webgui and rebooted the units. That is where the information in previous reply came from. 

Current uptime is 2 hr 29 m with no shutdowns as of yet.

[DanielP211]

It will look like this:

SWITCH#show install summary
[ Switch 1 ] Installed Package(s) Information:
State (St): I - Inactive, U - Activated & Uncommitted,
C - Activated & Committed, D - Deactivated & Uncommitted
--------------------------------------------------------------------------------
Type St Filename/Version
--------------------------------------------------------------------------------
IMG U 17.03.07.0.8538

--------------------------------------------------------------------------------
Auto abort timer: active , time before rollback - 01:51:03
--------------------------------------------------------------------------------

[adamoaventa]

That is correct, thank you Daniel.

For anyone viewing this thread in the future:

show install summary - make sure the firmware update is Activated & Committed (C). 

install commit