Cisco C3850 switch error: Mainboard hardware authentication failed. Abort init

Deepak Kumar · ‎06-23-2016

I have a Cisco Switch C3850. Now I getting an error "Mainboard hardware authentication failed. Abort init".

The switch was working fine. I was run a command "erase nvram" and reload the switch. After rebbot the switch, I notice that switch was in rommon mode with error "Packege.conf" fine not found. How to packege.conf file was removed, I have no idea.

Then I decided to run emergency recovery and now getting this error

Please look complete boot process and suggestion your solution.

Booting...Initializing RAM +++++++@@@@@@@@...++++++++++++++++++++++++++++++++@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@done.
Memory Test Pass!

Base ethernet MAC Address: 84:b5:17:f8:21:80

The system has been interrupted prior to initializing some
filesystems and loading the operating system software.
Console will be reset to 9600 baud rate, need to change terminal setting first.
The following commands will initialize the remaining filesystems,
and finish loading the operating system software:

flash_init
boot

switch:

switch: writertc 16 6 23 14 45 5 5

switch: reset
Are you sure you want to reset the system (y/n)?n
Reset aborted

switch: boot
Getting rest of image
Reading full image into memory....done
Reading full base package into memory...: done = 82665136
Bundle Image
--------------------------------------
Kernel Address : 0x6042e350
Kernel Size : 0x418a9b/4295323
Initramfs Address : 0x60846dec
Initramfs Size : 0xe780c3/15171779
Compression Format: .mzip

Bootable image at @ ram:0x6042e350
Bootable image segment 0 address range [0x81100000, 0x82140000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 377
Loading Linux kernel with entry point 0x8166a600 ...
Bootloader: Done loading app on core_mask: 0xf

### Launching Linux Kernel (flags = 0x5)

All packages are Digitally Signed
Starting System Services

FIPS(NGWC): Flash Key Check : Begin
FIPS(NGWC): Flash Key Check : End, Not Found, FIPS Mode Not Enabled
Mainboard hardware authentication failed. Abort init ...

^[
^HMainboard hardware authentication failed. Abort init ...

Mainboard hardware authentication failed. Abort init ...

I am waiting for your reply.

Thanks,

Deepak Kumar

Spooster IT Solution.

johnd2310 · ‎06-23-2016

Hi,

I think you have a hardware issue. Open a tac case and request an RAM.

Thanks

John

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Deepak Kumar · ‎06-25-2016

Thanks John,

The switch was working fine. I was run a command "erase nvram" and reload the switch. After rebbot the switch, I notice that switch was in rommon mode with error "Packege.conf" fine not found. How to packege.conf file was removed, I have no idea.

Then I decided to run emergency recovery and now getting this error.

johnd2310 · ‎06-25-2016

Hi,

On the 3850 packages.conf is used to boot the switch. If this file is deleted the switch will not boot. You will need t recover the switch. Try the following: copy the 3850 image to usb drive and boot the switch from usb e.g. boot usbflash0:cat3k_caa-universalk9.SPA.03.06.04.E.152-2.E4.bin

When the switch boots, you should be able to copy the image to flash and expand it using software expand file flash: cat3k_caa-universalk9.SPA.03.06.04.E.152-2.E4.bin. A new packages.conf file should be created and you should be able to boot your switch normally.

Thanks

John

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Deepak Kumar · ‎06-28-2016

Hi John,

Thanks for your valuable suggestion but I have checked with boot from tftp and usbflash0: but not get success.

If you have any other idea please share.

Thanks,

Deepak Kumar