Cisco IE2000 not factory resetting

[dgross1386]

I have been tasked with factory resetting and uploading a new IOS to a Cisco IE2000

- The express setup button is not doing a factory reset, I have deleted the old ios with the command delete flash: <IOS name>. I have set the baudrate to 115200, connected via USB-B connector to serial port used xmodem to copy the .tar file for the new IOS, it goes to 71% then stops and give me this error. .flash:ie2000-universalk9-tar.152.8.E5: no space left on device.

There is no SD card installed. I have ran the commands dir, to see the list of directories but I do not see any other file that I can delete. Any help would be appreciated. 

[marce1000]

 - Ref : https://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie2000/hardware/installation/guide/ie2000_hig/HIGTRBL.html
          Read from Resetting the Switch and follow the exact procedure ,

 M.

[vishalbhandari]

The error message "no space left on device" suggests that some residual files or directories may be taking up space even if they don’t appear in the standard dir output. Here are steps you can try to free up space on the IE2000 and complete the IOS upload:

1. Verify Hidden or Residual Files

• Use the command dir flash: with the /all or /recursive option if available. This can help reveal hidden or system files that may not be visible in the regular dir output.
• Also, check if any leftover directories (e.g., system folders from previous IOS installations) are taking up space. Look for directories such as “html”, “webui”, or “coredumpinfo”.

2. Delete Extra Folders

• If additional directories are found, use delete /force /recursive flash:<directory_name> to remove them and clear up space.

3. Clean Temporary Files and Crash Dumps

• Run delete flash:crashinfo* and delete flash:config.text to remove any temporary crash files or configuration backups that might be consuming space.
• You can also try squeeze flash: to remove deleted files completely and reclaim storage space. Some devices only truly free space after this command.

4. Format Flash Memory (If Needed)

• As a last resort, if none of the above options work, you might need to format the flash entirely. Be cautious with this step, as it will remove everything from the flash:
  lua

  format flash:
• After formatting, use xmodem again to upload the IOS .tar file.

Once you’ve cleared enough space, you should be able to transfer the new IOS. If you encounter additional issues during the transfer, consider lowering the baud rate (e.g., to 9600) to improve stability, though it will take longer.

[georgehenry6672]

It sounds like the device’s internal storage is full, preventing the new IOS from being fully copied. Here are steps to troubleshoot and free up space:

1. Clear Unnecessary Files: Use dir flash: to verify all contents. If there are any hidden or unnecessary files (like crashinfo files), delete them using delete flash:<filename>.

2. Format Flash (if possible): If you've confirmed that there’s nothing critical on the flash memory, consider using format flash: to completely clear it. Be cautious—formatting erases all contents, including licenses or saved configurations.

3. Use a .bin File Instead of .tar: If the .tar file isn’t essential, try transferring just the .bin file, as it’s smaller and may bypass storage limits. The .bin file can still load the new IOS without additional files in the .tar package.

4. Lower Baud Rate for Stability: Sometimes, lowering the baud rate (e.g., 9600) can help the Xmodem transfer complete without interruptions.

5. Add an SD Card: If possible, use an SD card in the IE2000 for extra storage. Copy the IOS image to the SD card and boot from it temporarily if necessary.

[balaji.bandi]

I suggest to post complete boot to see what is going wrong here -

Looks you have boot variable and the files installed before in TAR that is my guess.

below commands help to troubleshooting  to post output here :

dir flash:

delete /force /recursive flash:/   (if you like to delete all the files in flash)

Once that is done check no files in flash : (then boot from USB) use command

install using archive :

archive download-sw /overwrite /reload  tftp://xxxxx/file.tar (replace this location with your USB)