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Cisco IE3300-8U2X-E Te1/1 reconnect 10G to 5G

hopo
Level 1
Level 1

Dear Cisco,

 

We're using Cisco IE3300-8U2X-E for connecting multiple 1GbE sensors to a computer via 10 GbE uplink.
We have trouble the 10 GbE connection is disconnected, and after a few seconds, connect to 5GbE.

 

Our 10GbE NIC only supports 100/1000/10000BASE-T, not 5000BASE-T.
So, I think that reconnecting to 5GbE is not requested from NIC.


The problem occurs every day, and after the 5GbE connection is established, there's no disconnection.


I have logs for two occurrences.
And I could see the Voltage low warning for the Te1/1 interface, which is connected to the 10GbE NIC.


Log 1:
<snip>
*Jun 19 23:50:50.970: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:00:51.118: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:10:51.266: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:20:51.415: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:30:51.562: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:40:51.711: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:50:51.859: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 20 00:56:58.694: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to down
*Jun 20 00:56:59.694: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to down
*Jun 20 00:57:02.794: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to up
*Jun 20 00:57:03.894: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to up
*Jun 20 00:57:07.393: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to down
*Jun 20 00:57:09.400: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to up


Log 2:
<snip>
*Jun 24 00:07:33.487: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 24 00:17:33.635: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 24 00:27:33.784: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 24 00:37:33.932: %SFF8472-3-THRESHOLD_VIOLATION: Te1/1: Voltage low warning; Operating value: 3.12 V, Threshold value: 3.13 V.
*Jun 24 00:44:06.467: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to down
*Jun 24 00:44:07.467: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to down
*Jun 24 00:44:10.767: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to up
*Jun 24 00:44:11.766: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to up
*Jun 24 00:44:13.067: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to down
*Jun 24 00:44:14.066: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to down
*Jun 24 00:44:16.467: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to up
*Jun 24 00:44:17.475: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to up
*Jun 24 00:44:22.367: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to down
*Jun 24 00:44:23.366: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to down
*Jun 24 00:44:25.466: %LINK-3-UPDOWN: Interface TenGigabitEthernet1/1, changed state to up
*Jun 24 00:44:26.466: %LINEPROTO-5-UPDOWN: Line protocol on Interface TenGigabitEthernet1/1, changed state to up

Please see the attached logs.

This problem is a severe problem for operating our system.
I hope you look into this soon.

 

Best Regards,
Hyung-Joon

12 Replies 12

Leo Laohoo
Hall of Fame
Hall of Fame

@hopo wrote:

We have trouble the 10 GbE connection is disconnected, and after a few seconds, connect to 5GbE.


Not even remotely possible. 
Ten 1/1 is connected using SFP-10G-SR.  The optics has one speed only, 10 Gbps.  There is no "multi-speed" optics in the 5- or 10 Gbps category.  

If you're saying the PC drops speed, from 10 Gbps, to 5 Gbps on fibre optic, then something is really wrong with the NIC card of the PC.

Dear Leo,

 

We don’t use fiber optic cable.

 

We use a 10GbE NIC with an RJ45 port and connect to the Te1/1 port using an SPF connector and Cat 6a ethernet cable.

 

And as I mentioned above, the 10GbE NIC, which we used only supports 100/1000/10000BASE-T, not 5000BASE-T.

 

This is why I NIC would not request a 5GbE connection.

 

Please see the logs, and I hope you describe the logs in detail.

 

Best Regards,

Hyung-Joon


@hopo wrote:
media type is SFP-10Gbase-SR

That is in the attached file called "Log2_Te1_1_reconnect_to_5Gbps_int.txt".  

That, to me, says fibre optic.


@hopo wrote:

connect to the Te1/1 port using an SPF connector and Cat 6a ethernet cable.


Is this a media converter?

You can think like that.

 

As mentioned above, we use Cat 6a RJ45 cable with an SPF connector.

 

If possible, please describe the Voltage low warning and connection logs.

Please provide the exact model number of the media converter.

Wait, that is wrong.  

That optics is GLC-T but the "sh interface Ten 1/1" output shows the optics as SFP-10G-SR. 
Those two are totally different optics. 

Please provide the complete output to the following commands: 

  • sh inventory
  • sh interface Ten1/1 transceiver properties 

I still say this optic in Ten1/1 is a fibre optic because of the "low power" logs.  I do not believe GLC-T is used.

I've attached the combination of SPF+Cat 6a Cable.

 

There is no other connector and cable to us.

 

And I will try your command when I can use the system.

So FS.com re-flashed the SFP-10G-T as an SFP-10G-SR.  

What firmware is the switch running on?

Thank you, Leo.

 

I didn't know there were many types of SFP+ connectors.
Now I understand what you said. I could see SFP-10G-SR in 'sh inventory' log.

NAME: "TenGigabitEthernet1/1", DESCR: "SFP-10GBase-SR"
PID: SFP-10G-SR , VID: V03 , SN: F2020490517

 

As I already attached the image, we know our SFP+ connector is SPF-10G-T-S, but it's not.

I need your description of using the SFP-10G-SR connector can cause a problem and how we can handle this.
Is it possible that the IE3300-8U2X-E Switch detects the SFP+ type wrong?

 

Here are the three logs.

(inventory, interface properties, version)

 

LOG: sh inventory

 

NAME: "Chassis", DESCR: "IE-3300-8U2X Expandable 4PPoE Chassis"
PID: IE-3300-8U2X , VID: V01 , SN: FCW2543YCD6

NAME: "Supervisor", DESCR: "IE-3300 Expandable System: 8GE Copper (4PPoE) & 2 10G SFP"
PID: IE-3300-8U2X , VID: V01 , SN: FCW2543YCD6

NAME: "TenGigabitEthernet1/1", DESCR: "SFP-10GBase-SR"
PID: SFP-10G-SR , VID: V03 , SN: F2020490517

NAME: "Expansion Module", DESCR: "IEM-3300: 8 Port GE Copper Exp Module Basic"
PID: IEM-3300-8T , VID: V03 , SN: FCW2537Y1D8

 

------------

Log: sh interface Ten1/1 transceiver properties 

 

Name : Te1/1
Administrative Speed: 10000
Administrative Duplex: full
Administrative Auto-MDIX: off
Administrative Power Inline: N/A
Operational Speed: 10000
Operational Duplex: full
Operational Auto-MDIX: off
Media Type: SFP-10Gbase-SR

 

----------------

Log: sh ver

 

 

Cisco IOS XE Software, Version 17.04.01
Cisco IOS Software [Bengaluru], IE3x00 Switch Software (IE3x00-UNIVERSALK9-M), Version 17.4.1, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Thu 26-Nov-20 21:57 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2020 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: Version 7.1.6 [RELEASE SOFTWARE] crashkernel=64M
R3P-10GBE-SWITCH uptime is 6 minutes
Uptime for this control processor is 6 minutes
System returned to ROM by power-on
System image file is "flash:ie3x00-universalk9.17.04.01.SPA.bin"
Last reload reason: power-on

 

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If you require further assistance please contact us by sending email to
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Technology Package License Information:

------------------------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------------
network-essentials Smart License network-essentials
None Subscription Smart License None


Smart Licensing Status: Registration Not Applicable/Not Applicable

cisco IE-3300-8U2X (ARM) processor (revision V01) with 887883K/6147K bytes of memory.
Processor board ID FCW2543YCD6
1 Virtual Ethernet interface
16 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
3952744K bytes of physical memory.
523264K bytes of crashinfo at crashinfo:.
1684480K bytes of Flash at flash:.

Base Ethernet MAC Address : 80:24:8f:ba:70:80
Motherboard Assembly Number : 73-102053-04
Motherboard Serial Number : FOC254210PT
Model Revision Number : V01
Motherboard Revision Number : 4
Model Number : IE-3300-8U2X
System Serial Number : FCW2543YCD6
Top Assembly Part Number : 68-102662-01
Top Assembly Revision Number : B1
System FPGA version : 0.88.0
CIP Serial Number : 0x12BA7080
SKU Brand Name : Cisco


Configuration register is 0x102

 

Dear Leo,

 

I asked fs.com about the problem that our SFP-10G-T-S media converter is detected as SFP-10G-SR.

 

I've received answer from fs.com:
We've been using the 10G-SR coding to reprogram the 10G-T module to ensure it's compatibility, so it will show 10G SR. But please be rest assured it won't affect the working performance, and what you purchased is 10G-T modules not SR.

 

They said it wouldn't affect.

Can you give us a further investigation about this issue?

 

Best Regards,
Hyung-Joon


@hopo wrote:

We've been using the 10G-SR coding to reprogram the 10G-T module to ensure it's compatibility, so it will show 10G SR. But please be rest assured it won't affect the working performance, and what you purchased is 10G-T modules not SR.


I trust FS if they reflash the SFP-10G-T to an SFG-10G-SR.  They do this all the time and this is one reason why people have been able to use SFP-10G-T into Cisco-branded appliances several months (>8 months) BEFORE Cisco announced the support. 

Downgrade the firmware of the switch to 17.3.5 and see if it makes any difference.

Do you have a pattern how long it will take for the server to down-shift to 5 Gbps?

It is my first time using the Cisco switch, so I don't know how to download the firmware and downgrade it. And our system is in Japan, and our engineering team is only in South Korea, so we should downgrade the switch firmware remotely via SSH.

 

Is there any risk when downgrading the switch?

 

And I searched the Cisco website, but I couldn't find the download link of the firmware. I only could find the link:

https://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie3X00/software/17_3/b-17-3-x-release-notes-iot-switch.html#Cisco_Concept.dita_17aafaa5-b4d2-402b-95ff-870641d15a22

 

Can you let me know how to downgrade to 17.3.5?
Thank you.

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