I am trying to reset the Cisco Switch 3850 to factory settings due to not knowing the password for the switch. Last system administrator of my organization did not record any credentials and when i joined I didn't have enough time to ask him for the credentials.
So when I follow the instructions to reset the password or Reset the Switch to default factory settings, this is what i follow.
1. reboot the switch and hold the mode button.
2. flash_init
3. bring up the flash dir to delete the nvram_config
Unable to delete nvram_config ( no device found)
When i try to go through the rename dir it won't let me and i did verify the Dir is read and write.
When i try to run the load_helper file, its missing.
I even tried to boot through the Usb Boot file that i downloaded form Cisco site for this 3850 model its timing out after 5 sec.
please help.
How can i factory default this switch?
