Cisco VOIP takes Data vlan insted of Voice vlan

[awabalhassan]

Hi all

I have this VOIP device and when i start it the device pulls the wrong VLAN, it pulls DATA VLAN instead of Voice VLAN.

note that switchport is configured as Voice.

please i need help on this one 

thank you in advance.

[Ibrahim Ajinah]

What kind of VOIP device is that ? if its Cisco make sure CDP is enabled in the switch , if its other than Cisco make sure LLDP is enabled 

[Joseph W. Doherty]

How is the port actually configured?

What's (precisely) the VoIP device?

[awabalhassan]

here is an example of configuration 

switchport access vlan 10
switchport mode access
switchport voice vlan 101
spanning-tree portfast
spanning-tree bpduguard enable

and the device is cisco

[Richard Burts]

Thanks for giving us the example of configuration. Can you be more specific about the device? Knowing that it is Cisco is a good start. Knowing exactly what type of Cisco device it is wound be helpful.

[awabalhassan]

we have 3 types of devices 

7941

7861

7841

[Georg Pauwen]

Hello,

post the output of:

sh vlan

sh vtp status

of the device where this port is configured on.