Dear all guys.
One of My customer has been reset with unexpectly with cisco WS-C4506-E system
anyone help us what is going on the their system
I can't find out any trigger message, it left only crash dump and reset by Powr trigger as below
---------------- show version ------------------
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(50)SG3, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Tue 07-Jul-09 20:53 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x123A7ADC
ROM: 12.2(44r)SG5
Darkside Revision 4, Jawa Revision 18, Tatooine Revision 140, Forerunner Revision 1.74
F_M3_SVR1_4Com[3.6] uptime is 11 hours, 0 minutes
System returned to ROM by power-on
System restarted at 21:53:25 KST Tue Nov 13 2012
System image file is "bootflash:cat4500e-ipbasek9-mz.122-50.SG3.bin"
------------------ show platform crashdump ------------------
Current Time: 11/14/2012 8:54:11
Last Power Failure: 08/11/2010 18:54:56
Last Reload Status: 00002000
Last Software Reset State: 00000000
Crashdump version: 1
Last crash: 11/13/2012 21:51:13
Build: 12.2(50)SG3 IPBASEK9
buildversion addr: 1315FBDC
pc=10BEC5AC lr=10BEE45C msr=02029200 vector=00000000
cr=22000028 ctr=10BEC544 xer=00000000
r0=10BEE434 r1=14487448 r2=0000001E r3=135619D8
r4=00000000 r5=00000000 r6=283921F6 r7=13560000
r8=00000000 r9=00000063 r10=94959544 r11=13160000
r12=94959544 r13=FBF37E9E r14=BBF86FFE r15=7FD9F5FB
r16=FEFEFFDD r17=138B8B24 r18=138B8AEC r19=138C0000
r20=0000000F r21=13560000 r22=138C0000 r23=138B8B24
r24=138C0000 r25=138B8B24 r26=00000000 r27=00000000
r28=00000000 r29=00000000 r30=00000000 r31=00000000
dec=000485FB tbu=0010DDD5 tbl=FFC42D4E
dar=80210022 dsisr=80210022 hid0=80004000
Traceback: 10BEC5AC 10BEC49C
Stack frames:
Frame 1: pc=10BEC49C stack=14487490
Pushed stack:
14487440: 14487490 10BEE434
14487450: FFFFFFFF ED3ECD96 EE6FFC7D 2E7F77BE
14487460: 00000000 014580D8 0B000000 003AB414
14487470: 00000001 00000080 13655000 00000000
14487480: 117FD810 13560000 0A163194 144845C4
14487490: FFFFFFFF 10BEC49C FFFFFFFF FFFFFFFF
144874A0: FFFFFFFF
Popped stack:
14487240: 00000000 00000000
14487250: 14487258 20769E8C 14487290 1150BBF8
14487260: 20229310 202291EC 202291EC 138B8B24
14487270: 138C0000 20980094 20EA7CE8 20EA7D04
14487280: 00000000 00000003 14487290 20EA7E44
14487290: 144872A8 1150BDE4 00000000 00000002
144872A0: 144872A8 20EA7CE4 144872B0 1150B12C
144872B0: 144872B8 1150B12C 144872F0 1150B12C
144872C0: 00000010 949592FF 00000010 949592BC
144872D0: 00000001 00000000 00000001 00000000
144872E0: 00000000 00000000 144872F0 20CFDA20
144872F0: 14487328 1150BBF8 14487300 16FE8084
14487300: 14487308 1150B12C 14487340 1150B12C
14487310: 00000010 94959548 00000010 94959544
14487320: 00000001 00000000 00000001 00000000
14487330: 00000000 00000000 14487340 204F6820
14487340: 14487350 1150BBF8 00000010 94959544
14487350: 144873F0 138B8B24 14487370 00000001
14487360: 00000000 13560000 89584E83 14487398
14487370: 14487378 117F1B50 14487390 115105DC
14487380: 00000000 13560000 00000000 02029200
14487390: 144873A0 11510ED4 144873A8 8958C3F7
144873A0: 00000010 94959544 14487448 94959544
144873B0: 144873D8 204F66E8 138C0000 138B8B24
144873C0: 00000000 00000000 144873F0 13160000
144873D0: 138C0000 138B8B24 00000000 00000000
144873E0: 00000000 00000000 00000000 00000000
144873F0: 14487448 10BEED84 14487448 10BEE524
14487400: BBF86FFE 7FD9F5FB FEFEFFDD 138B8B24
14487410: 138B8AEC 138C0000 0000000F 13560000
14487420: 14487430 138B8B24 00000010 00000000
14487430: 14487448 10BEC574 00000000 00000000
14487440: 00000000 00000000
Log buffer:
7 2012
CMD: 'enable' 20:27:43 KST Wed Nov 7 2012
CMD: 'term no mon' 20:27:44 KST Wed Nov 7 2012
CMD: 'term len 0' 20:27:44 KST Wed Nov 7 2012
CMD: 'show running' 20:27:44 KST Wed Nov 7 2012
CMD: 'disable' 20:27:45 KST Wed Nov 7 2012
CMD: 'exit' 20:27:46 KST Wed Nov 7 2012
CMD: 'enable' 21:53:02 KST Wed Nov 7 2012
CMD: 'term no mon' 21:53:03 KST Wed Nov 7 2012
CMD: 'term len 0' 21:53:03 KST Wed Nov 7 2012
CMD: 'show running' 21:53:03 KST Wed Nov 7 2012
CMD: 'disable' 21:53:05 KST Wed Nov 7 2012
CMD: 'exit' 21:53:06 KST Wed Nov 7 2012
CMD: 'term len 0' 00:01:03 KST Thu Nov 8 2012
CMD: 'terminal length 0' 00:01:03 KST Thu Nov 8 2012
CMD: 'show log' 00:01:03 KST Thu Nov 8 2012
CMD: 'terminal length 24' 00:01:03 KST Thu Nov 8 2012
CMD: 'en' 01:30:21 KST Thu Nov 8 2012
CMD: 'term len 0' 01:30:25 KST Thu Nov 8 2012
CMD: 'show run' 01:30:28 KST Thu Nov 8 2012
CMD: 'exit' 01:30:34 KST Thu Nov 8 2012
CMD: 'term len 0' 00:07:07 KST Fri Nov 9 2012
CMD: 'terminal length 0' 00:07:08 KST Fri Nov 9 2012
CMD: 'show log' 00:07:08 KST Fri Nov 9 2012
CMD: 'terminal length 24' 00:07:08 KST Fri Nov 9 2012
CMD: 'en' 01:30:20 KST Fri Nov 9 2012
CMD: 'term len 0' 01:30:25 KST Fri Nov 9 2012
CMD: 'show run' 01:30:27 KST Fri Nov 9 2012
CMD: 'exit' 01:30:33 KST Fri Nov 9 2012
CMD: 'term len 0' 16:00:16 KST Fri Nov 9 2012
CMD: 'terminal length 0' 16:00:16 KST Fri Nov 9 2012
CMD: 'show log' 16:00:16 KST Fri Nov 9 2012
CMD: 'terminal length 24' 16:00:17 KST Fri Nov 9 2012
CMD: 'term len 0' 00:04:07 KST Sat Nov 10 2012
CMD: 'terminal length 0' 00:04:07 KST Sat Nov 10 2012
CMD: 'show log' 00:04:07 KST Sat Nov 10 2012
CMD: 'terminal length 24' 00:04:08 KST Sat Nov 10 2012
CMD: 'en' 01:30:20 KST Sat Nov 10 2012
CMD: 'term len 0' 01:30:25 KST Sat Nov 10 2012
CMD: 'show run' 01:30:27 KST Sat Nov 10 2012
CMD: 'exit' 01:30:33 KST Sat Nov 10 2012
CMD: 'term len 0' 16:05:15 KST Sat Nov 10 2012
CMD: 'terminal length 0' 16:05:15 KST Sat Nov 10 2012
CMD: 'show log' 16:05:15 KST Sat Nov 10 2012
CMD: 'terminal length 24' 16:05:16 KST Sat Nov 10 2012
CMD: 'term len 0' 00:04:44 KST Sun Nov 11 2012
CMD: 'terminal length 0' 00:04:44 KST Sun Nov 11 2012
CMD: 'show log' 00:04:45 KST Sun Nov 11 2012
CMD: 'terminal length 24' 00:04:45 KST Sun Nov 11 2012
CMD: 'enable' 00:50:58 KST Sun Nov 11 2012
CMD: 'term no mon' 00:50:59 KST Sun Nov 11 2012
CMD: 'term len 0' 00:50:59 KST Sun Nov 11 2012
CMD: 'show running' 00:50:59 KST Sun Nov 11 2012
CMD: 'disable' 00:51:01 KST Sun Nov 11 2012
CMD: 'exit' 00:51:01 KST Sun Nov 11 2012
CMD: 'en' 01:22:21 KST Sun Nov 11 2012
CMD: 'term len 0' 01:22:26 KST Sun Nov 11 2012
CMD: 'show run' 01:22:28 KST Sun Nov 11 2012
CMD: 'exit' 01:22:35 KST Sun Nov 11 2012
CMD: 'term len 0' 16:15:15 KST Sun Nov 11 2012
CMD: 'terminal length 0' 16:15:15 KST Sun Nov 11 2012
CMD: 'show log' 16:15:16 KST Sun Nov 11 2012
CMD: 'terminal length 24' 16:15:16 KST Sun Nov 11 2012
CMD: 'term len 0' 00:13:43 KST Mon Nov 12 2012
CMD: 'terminal length 0' 00:13:43 KST Mon Nov 12 2012
CMD: 'show log' 00:13:44 KST Mon Nov 12 2012
CMD: 'terminal length 24' 00:13:44 KST Mon Nov 12 2012
CMD: 'en' 01:30:20 KST Mon Nov 12 2012
CMD: 'term len 0' 01:30:24 KST Mon Nov 12 2012
CMD: 'show run' 01:30:27 KST Mon Nov 12 2012
CMD: 'exit' 01:30:33 KST Mon Nov 12 2012
CMD: 'term len 0' 00:10:56 KST Tue Nov 13 2012
CMD: 'terminal length 0' 00:10:56 KST Tue Nov 13 2012
CMD: 'show log' 00:10:56 KST Tue Nov 13 2012
CMD: 'terminal length 24' 00:10:57 KST Tue Nov 13 2012
CMD: 'en' 01:27:32 KST Tue Nov 13 2012
CMD: 'term len 0' 01:27:37 KST Tue Nov 13 2012
CMD: 'show run' 01:27:39 KST Tue Nov 13 2012
CMD: 'exit' 01:27:45 KST Tue Nov 13 2012
Malloc / Free trace:
1 . pc=6000057A addr=13B95450
2 . pc=11520830 addr=13B94E48
3 . pc=1176524C addr=2102845C
4 . pc=11765244 addr=20EA85F8
5 . pc=117650FC addr=20EA85F8
6 . pc=30000026 addr=20EA85F8
7 . pc=117650C8 addr=2102845C
8 . pc=30000014 addr=2102845C
9 . pc=1176524C addr=2102845C
10. pc=11765244 addr=20EA85F8
11. pc=117650FC addr=20EA85F8
12. pc=30000026 addr=20EA85F8
13. pc=117650C8 addr=2102845C
14. pc=30000014 addr=2102845C
15. pc=1176524C addr=2102845C
16. pc=11765244 addr=20EA85F8
17. pc=117650FC addr=20EA85F8
18. pc=30000026 addr=20EA85F8
19. pc=117650C8 addr=2102845C
20. pc=30000014 addr=2102845C
21. pc=1176524C addr=2102845C
22. pc=11765244 addr=20EA85F8
23. pc=117650FC addr=20EA85F8
24. pc=30000026 addr=20EA85F8
25. pc=117650C8 addr=2102845C
26. pc=30000014 addr=2102845C
27. pc=1176524C addr=2102845C
28. pc=11765244 addr=20EA85F8
29. pc=117650FC addr=20EA85F8
30. pc=30000026 addr=20EA85F8
31. pc=117650C8 addr=2102845C
32. pc=30000014 addr=2102845C
33. pc=1176524C addr=2102845C
34. pc=11765244 addr=20EA85F8
35. pc=117650FC addr=20EA85F8
36. pc=30000026 addr=20EA85F8
37. pc=117650C8 addr=2102845C
38. pc=30000014 addr=2102845C
39. pc=1176524C addr=2102845C
40. pc=11765244 addr=20EA85F8
41. pc=117650FC addr=20EA85F8
42. pc=30000026 addr=20EA85F8
43. pc=117650C8 addr=2102845C
44. pc=30000014 addr=2102845C
45. pc=1176524C addr=2102845C
46. pc=11765244 addr=20EA85F8
47. pc=117650FC addr=20EA85F8
48. pc=30000026 addr=20EA85F8
49. pc=117650C8 addr=2102845C
50. pc=30000014 addr=2102845C
51. pc=1176524C addr=2102845C
52. pc=11765244 addr=20EA85F8
53. pc=117650FC addr=20EA85F8
54. pc=30000026 addr=20EA85F8
55. pc=117650C8 addr=2102845C
56. pc=30000014 addr=2102845C
57. pc=1176524C addr=2102845C
58. pc=11765244 addr=20EA85F8
59. pc=117650FC addr=20EA85F8
60. pc=30000026 addr=20EA85F8
61. pc=117650C8 addr=2102845C
62. pc=30000014 addr=2102845C
63. pc=1176524C addr=2102845C
64. pc=11765244 addr=20EA85F8
Luke Board Specific Crash Data:
Machine Check Summary: 0x0
Exception Syndrome: 0x0
Critical Summary0: 0x1 Summary1: 0x0
L2 ErrDisable: 0x0 ErrInterruptEnable: 0x19
L2 ErrDetect: 0x0 ErrCtrl: 0x0
L2 ErrAddrHigh: 0x0 ErrAddrLow: 0x0 ErrAttrib: 0x0
L2 ErrDataHigh: 0x0 ErrDataLow: 0x0 ErrEcc: 0x0
DDR ErrDisable: 0x0 ErrInterruptEnable: 0x9
DDR ErrDetect: 0x0 ErrSbe: 0xff0000
DDR ErrAddr: 0x0 ErrExtAddr: 0x0 ErrAttrib: 0x0
DDR ErrDataHigh: 0x0 ErrDataLow: 0x0 ErrEcc: 0x0
PCI ErrAddr: 0x0 ErrExtAddr: 0x0 ErrDl: 0x0 ErrDh: 0x0
PCI ErrDr: 0x0 ErrAttrib: 0x0
Jawa Crash Data:
Interrupt Mask: 0xe100
Interrupt: 0x2000
Forerunner CRC Error
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Please tell me why they are auto rebooting happen at that time.
also I just attached show tech file too
thanks.
