Cisco

[ciscousernow]

We did a cisco IE 9320 code upgrade and it failed. it is in a boot loop and unable to get into rom mon mode. Can TAC help me retreive the logs as to  why it failed

[Mark Elsen]

  - @ciscousernow   Yes , but then you need to contact TAC directly ,

  M.

[bigevilbeard]

Hello @ciscousernow welcome to teh community! Yes, Cisco TAC can help you retrieve logs to determine why the code upgrade failed, even if the switch is in a boot loop and you can't manually enter ROMMON mode. You can open a ticket here.

https://www.cisco.com/c/en_uk/support/index.html