Re: Crash boot while updating the switch WS-C2960+24PC-L

csco11579831 · ‎11-28-2017

Hello,

I'am using now a switch with the version WS-C2960+24PC-L ,

I'm trying to update all switchs from 15.0(2)SE5 or 15.0(2)SE8 to the suggested 15.2(2)E7 ,

Once the ios is uploaded in the flash: and after changing the boo system path the switch crash durring the boot process,

I tested on two other switchs but the probleme still the same,

Here is the error :

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: System previously crashed with the following message:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3)

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Compiled Wed 12-Jul-17 15:29 by prod_rel_team

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: SRR0 = 0x01ADA780 SRR1 = 0x00029230 SRR2 = 0x01EAEA28 SRR3 = 0x00029230

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x01000000

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: CPU Register Context:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Vector = 0x00002000 PC = 0x01EAEA28 MSR = 0x00029230 CR = 0x20224048

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: LR = 0x0019C9A8 CTR = 0x00000040 XER = 0x00000000

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R0 = 0x00000003 R1 = 0x0459E9E8 R2 = 0x00000000 R3 = 0x00000000

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R4 = 0x0459EA3C R5 = 0x00000041 R6 = 0x0000C300 R7 = 0x0000003F

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R8 = 0x00318300 R9 = 0x02C10000 R10 = 0x02C80000 R11 = 0x02C80000

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R12 = 0x0000F095 R13 = 0x00110000 R14 = 0x20208044 R15 = 0x00000001

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R16 = 0x0466C904 R17 = 0x00000708 R18 = 0x0459E9FC R19 = 0x00000000

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R20 = 0x045D1C1A R21 = 0x00000001 R22 = 0x00000000 R23 = 0xFFFFFFFF

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R24 = 0x0459EA3C R25 = 0x00000000 R26 = 0x0459EA3C R27 = 0x0461F484

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R28 = 0x00000003 R29 = 0x000000D3 R30 = 0x045D1C10 R31 = 0x045D3354

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Stack trace:

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: PC = 0x01EAEA28, SP = 0x0459E9E8

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 00: SP = 0x0459EB80 PC = 0x0019C8C0

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0459EC40 PC = 0x001D0A60

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 02: SP = 0x0459ED28 PC = 0x0019100C

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 03: SP = 0x0459ED30 PC = 0x01BC2670

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 04: SP = 0x00000000 PC = 0x01BBE9F0

*Mar 1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED:

Coud you help me please?

BR,

Reza Sharifi · ‎11-28-2017

Hi,

Appears to be a software crash. I would open a ticket with TAC and send them the info for analysis.

HTH

csco11579831 · ‎11-30-2017

Hello Reza,

Any news pls?

BR,

JHADDAN

csco11579831 · ‎12-04-2017

Hello, Have you any new pls? Thanks in adavnce.

csco11579831 · ‎12-06-2017

Hello Reza,

Can you please tell me the TAC number?

BR,

Flavio Miranda · ‎11-28-2017

Hi @csco11579831

Please run the command "verify /md5 filesystem:filename" on the 15.2(2)E7 image.

Or use any other mean to validate image integrity.

-If I helped you somehow, please, rate it as useful.-

csco11579831 · ‎11-29-2017

Hello flavio,

thank you for your reply,

The ckeck on the ios has already done with the command verify /md5, check sum is also correct with the native file!

I tried also deleting the bin file from flash and upload a new one but the probleme still appear.

Cdt,

csco11579831 · ‎12-06-2017

Hello Falvio,
Any news pls?
BR,

ysotocob · ‎09-20-2018

The crash during the upgrade was related to the conditions of the bugs:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf46629/?reffering_site=dumpcr

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvd23231

Perform the workaround and perform the upgrade to one of the know fixed releases to avoid another crash due to the same rootcause.