09-16-2016 08:21 AM - edited 03-08-2019 07:27 AM
My cable company recently replaced my home router with a EPC3928, when it was installed, default user name is set to "cisco" and same password. Although I have changed via the management page, after a couple of days when I try to log back to the router's admin pages I have noticed it has reverted back to "cisco". I have tried this several times, the username/password change works for a short period (a few hours) and then at some point reverts back. Is this normal? I would not like to have these well known credentials stick on my router.
09-16-2016 01:38 PM
I am suspecting one of the following:
If you're leasing the cable modem, contact your ISP.
Please rate, if helpful.
Thank you.
09-16-2016 02:38 PM
Thanks for the suggestions. It seems it is only the username/password which reverts back to default values. So far, all other options I have configured remain as I set them.
On the firmware... how can I find if there are any firmware updates available?
On the save step... I did that, in fact after updating the credentials I have to login again (now using the updated ones); for a couple of hours (actually varies) the updated credentials will work as expected but then, at some point they stop to work and I end up going back to the defaults.
09-16-2016 03:25 PM
Check if firmware update option is available via GUI. otherwise, as its managed by your cable company they can better assist you.
Please rate, if helpful.
Thank you.
09-18-2016 04:32 PM
Down here in Australia our ISP (Telstra) sends config updates every 2 hours. This is due to the CPE doing shaping once they hit a limit.
09-24-2016 06:01 PM
Thank you all for the suggestions. I will reach out to my ISP to find out if this is something they are push updating. Thanks.
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