FRU Power Supply is not responding" seen on 2960XR

[macgyver0099_1]

Hi,

We are seeing the following repetitious log message in our WS-C2960XR-48FPS-I.  I suspect it is because of Cisco bug CSCuv53498 even though it is a standalone switch (not a stack) as we are running IOS version 15.2(2)E3.

Feb 13 08:46:34.656: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 13 08:53:24.653: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 13 08:53:59.647: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 13 08:56:29.657: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding

I do see one power supply up and the other slot empty.  I had the site contact verify the first appears to be running ok; while the second, is indeed, not present:

SW  PID                 Serial#     Status           Sys Pwr  PoE Pwr  Watts
--  ------------------  ----------  ---------------  -------  -------  -----
1A  PWR-C2-1025WAC      DCB1932C74R OK              Good     Good     250/775
1B  Not Present       

My question, therefore, if this is indeed a bug, can someone please send me the link to the proven IOS that rectifies this and isn't known for additional bugs?

[Reza Sharifi]

Hi,

That is a bug.  Here is the suggested IOS by Cisco

c2960x-universalk9-mz.152-4.E7.bin

HTH

[radid7cisco]

Does the upgrade actually fixed i2c issue? Have anyone actually tried?

[clauscosta]

The issue still happens in version 15.2.4E7(MD) switch 2960XR-48FPD-I

[dmogavero42]

Seeing the same issue here:
Jul 3 14:16:20.629 UTC: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding

And we are running  C2960X-UNIVERSALK9-M 15.2(2)E7