06-09-2018 01:28 AM - edited 03-08-2019 03:18 PM
Hi All
Recently my IronPort's(Email Security) Graymail Engine, SBRS Engine, AV Engine get automatically restarted with the following message:
Graymail Engine: Process restarted due to watchdog health check failures.
Sophos Engine: Process restarted due to watchdog health check failures.
SBRS Engine: Process restarted due to watchdog health check failures.
As far as my understanding it is done due to watchdog health check. Why this is happening? Should i worry or it is just normal process of Ironport.
06-09-2018 05:13 AM
Hello,
check if the bug below applies. What is the CPU usage when this occurs ?
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Watchdog processes are too expensive, and timeout improperly
CSCvf77729
Description
Symptom:
When the ESA is under heavy CPU load, older model appliances can improperly register watchdog timeouts.
Wed Aug 30 06:13:30 2017 Critical: repeng: Watchdog timed out:
30 Aug 2017 06:14:30 +1000 SBRS Engine: Process restarted due to watchdog health check failures.
Conditions:
This condition can occur when the CPU load is around double the number of cores on the appliance.
Workaround:
None, the watchdogs and process restarts should not cause problems, but it indicates that your overall CPU load is excessive.
06-09-2018 08:46 PM
My IronPort appliance is Cisco C600V and the OS version is 11.1.0-128. Am i running the leatest Iropnport Email Appliance or Cisco introduce new one already.
I didn't find any warning regarding CPU utilization. The CPU threshold is set to 85 %. So is this for the CPU or other factor.
Any other suggestion.
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