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Help for Cisco router daily crash

caleoctc59
Level 1
Level 1

Hello,

Our client have a Cisco C837 router (K903Y6-M) in version 12.4.

The router crash about 1 time per day. When it happens, the router doesn't respond anymore on each interface.

The ping doesn't work.

After a reboot, it works perfectelly. And after about one day, it crash again....sometimes the router doesn't respond for 5 minutes then he works again...

I have seen that it is often because of a high CPU or high Memory utilization but i have seen the processes and CPU and Memory are not on high utilization...

We have recently changed the configuration. So i imagine that the problem come of this but i don't see where is the error in the configuration.

Before, there are a lan connection on interface ethernet0 et internet connection on interface dialer0.

Now, there are a lan connection on ethernet0 and internet access is on interface ethernet2 wich is linked on a second routeur. This second routeur is linked to fiber line.

I put in attached file : old config, new config, cpu and memory utilization with new config and result of "sh log".

If someone can help me....

And can explain me what mean in logs : "1 messages dropped" and "1 messages rate-limited" and if the problem is here ?

Thanks !!

 

1 Reply 1

acampbell
VIP Alumni
VIP Alumni

Hi.

As you are probably aware the 837 is End of support.

I think you are probably suffering a memory leak with your IOS version

Wih this old router the bet you can do is to
upgrade the IOS to last supported version

c837-k9o3y6-mz.124-25d.bin

You will need 64M Dram & 12M Flash

Regards
Alex

Regards, Alex. Please rate useful posts.