Re: I want to ask what is CEEM?

Do Tien Dung · ‎06-18-2023

i created RMA and my TAC says want to increase SLA then use CEEM request
I want to ask what is CEEM?
Time to receive my replacement device in 10 days
If CEEM is enabled, how many days will it take to receive new devices?

Thanks & Best Regards,
Do Tien Dung
Technical staff - Service support department
IT Operations Center
57 Huynh Thuc Khang Street, Dong Da District,
Ha Noi Capital, Viet Nam
www.vnptit.vn
live:.cid.edce5e4917b06b34

marce1000 · ‎06-18-2023

- CEEM stands for : Cisco Entitlement Exception Management (escalations)

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Do Tien Dung · ‎06-19-2023

Is it rolled out in every country?

Thanks & Best Regards,
Do Tien Dung
Technical staff - Service support department
IT Operations Center
57 Huynh Thuc Khang Street, Dong Da District,
Ha Noi Capital, Viet Nam
www.vnptit.vn
live:.cid.edce5e4917b06b34