Hi Mitchell,
I also believe the issue is likely related to the LAN Lite vs. LAN Base licensing, though I haven't been able to find confirmation specific to your case. Based on what I’ve seen, upgrading to LAN Base is possible for some IE 2000 models, so if you have a Cisco rep, they might be able to confirm whether it's an option for your switch. With the EOL for that model being July 26, 2024, it may depend on whether you still have support for it.
The most useful resource I’ve come across is the following link, which you may have already seen:
Industrial Ethernet 2000 Series Switches
Let me know if this helps, and good luck!
John
Free Packet Tracer Labs - www.labpacket.com