IE 2000 switch appears to be frozen

[rdunaway]

Can the express setup button be used for a reboot without reverting to factory configuration? The manual states there is a two step process.  Hold for 10 secs and it reboots.  Release and press again for 3 seconds and it factory resets.  Has anyone performed just the 10 second hold?

The switch is generating errors on our system.  Initial thoughts are that it's frozen or a fiber issue.   

[balaji.bandi]

Remove all the cables :

o reset the switch:

1.

 Press and hold the Express Setup button for about 10 seconds. The switch reboots. The system LED turns green after the switch completes rebooting.

2.

 Press the Express Setup button again for 3 seconds. A switch 10/100 Ethernet port blinks green.

https://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie2000/hardware/installation/guide/ie2000_hig/HIGTRBL.html#14059

[rdunaway]

I read that in the manual.  Can I perform just step 1 and not step 2?  I don't want to factory reset/put it in express setup mode.  I only want to reboot it.  

[rdunaway]

Looks like performing only step one will clear all settings.