Incorrect License State shown on 1 Switch

manju.cisco · ‎03-10-2012

Hi,

Recently on two switches, both being same cisco WS-C3750E-24PD, running with same IOS c3750e-universalk9-mz.122-58.SE2.bin

got noticed that the license state of one switch is showing incorrectly as shown below

Swithc 1)

Switch#sh license

Index 1 Feature: advipservices

Period left: Life time

License Type: Permanent

License State: Active, In Use

License Priority: Medium

License Count: Non-Counted

Index 2 Feature: ipservices

Period left: 8 weeks 4 days

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

License Priority: None

License Count: Non-Counted

Index 3 Feature: ipbase

Period left: 0 minute 0 second

Switch#sh ver

Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 12.2(58)SE2, RELEASE SOFTWARE (fc1)

License Level: ipservices

License Type: Permanent

Next reload license Level: ipservices

Question: Though, show license says advipservices is Permanent license and is In Active, why does show license shows level as ipservices as permanent ?? Any thoughts please?

Below is the same thing on another switch being same model and having same ios version and its showing correctly....

Switch 2)

Switch#sh license

Index 1 Feature: advipservices

Period left: 0 minute 0 second

Index 2 Feature: ipservices

Period left: 8 weeks 4 days

License Type: Evaluation

License State: Active, Not in Use, EULA not accepted

License Priority: None

License Count: Non-Counted

Index 3 Feature: ipbase

Period left: Life time

License Type: Permanent

License State: Active, In Use

License Priority: Medium

License Count: Non-Counted

Switch#sh ver

Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 12.2(58)SE2, RELEASE SOFTWARE (fc1)

License Level: ipbase

License Type: Permanent

Next reload license Level: ipbase

I will not be able to execute any changes/modifications on switch as of now, and would just need possible thought to identify how this is happening..

Thanks,

Manjunath

Reza Sharifi · ‎03-10-2012

Hi Manjunath,

Can you make sure to apply this command to the second switch, save and reboot?

config t

license boot level ipservices

HTH

manju.cisco · ‎03-10-2012

Hi Reza,

I believe you meant to execute command "license boot level advipservices" .....advipservices not ipservices..becaues show license says advipservices as permanent.

I believe the command was applied already but got noticed today, but let me reapply it on scheduling a downtime window.

Would there be no other reason you believe ??

Also would like to inform something additional here, a strange thing

under show version and show boot on both switches i see this,

On Switch 1)

Switch#show version

[truncated]

System image file is "9 "

[truncated]

Switch#

Switch#sh boot

BOOT path-list : flash:c3750e-universalk9-mz.122-58.SE2.bin

Config file : flash:/config.text

Private Config file : flash:/private-config.text

Switch was rebooted and it wasn't stuck in ROMMON, switch came up and alive but still show version says system image file is "9 " ........ wonder why

on Switch 2)

Switch#show version

[truncated]

System image file is "flash:/c3750e-universalk9-mz.122-58.SE2.bin"

[truncated]

Switch#

Switch#sh boot

BOOT path-list : flash:c3750e-universalk9-mz.122-58.SE2.bin

Config file : flash:/config.text

Private Config file : flash:/private-config.text

Any thoughts again please.....

Thanks,

Manjunath

Message was edited by: Manjunath Shivanna

Reza Sharifi · ‎03-10-2012

Hi Manjunath,

system image file is "9 " ........ wonder why

This appears to be an issue IOS file being corrupted. Here is what I would do. Have an outage window, delete the IOS completely , format the flash card, reload a fresh ver of IOS than reboot.

Question: are these switches stacked? Are you supposed to have permanant "advipservices" license on both switches? I know licensing is a pain, and I had my share of issues with it.

Anyway, if the command above I provided doesn't work, you are going to need a new license key. When you apply to get a license key, make sure the UID of the switch is exactly what is shows in the sh ver, if not the license does not work.

HTH

manju.cisco · ‎03-11-2012

Hi Reza,

I just verified the IOS md5 signature value, it matches with cisco provided md5 value (c9dcf62d0f86e11d24550925a59fb860).

So, can the IOS still be corrupted ?

Question: are these switches stacked? Are you supposed to have permanant "advipservices" license on both switches?

NO, its a standalone switch, nothing stacked to it yet...

Thanks,

Manjunath

Reza Sharifi · ‎03-11-2012

Hi Manjunath,

Since it passed the MD5 test, than IOS is probably good. I think, some one has accidentally renamed the IOS name on the flash to "9 ". So, you can try renaming it back or load a new one. As for the license, try the boot command and let me know. Are these switches stacked?

HTH

Reza

manju.cisco · ‎03-11-2012

Hi Reza,

NO., both are standalone switches at different floor.

Flash is having proper image name, the image name in flash is "c3750e-universalk9-mz.122-58.SE2.bin".

Did no boot system and configured boot system again, and rebooted., still show version shows system image file is "9 "

Crazy IOS isn't it

Reza Sharifi · ‎03-11-2012

Crazy IOS isn't it

It is.

I would delete the existing one, download a fresh one from Cisco's site and load it. Who knows what is going on with the IOS.

HTH

Reza

Kevin Dorrell · ‎03-11-2012

If you do a show flash: do you see the proper image file? Have they implemented secure boot-image on these switches yet?

Kevin Dorrell

Luxembourg

manju.cisco · ‎03-11-2012

Hi Kevin,

yes, show flash: and show boot points proper image file and secure boot-image is not implemented

Any thoughts again please?

Thanks,

Manjunath