06-08-2017 02:36 AM - edited 03-08-2019 10:54 AM
Hello
We are running Cisco IOS universal image version 15.0(2)SE1 on a 3750X switch stack and wish to update to version SE6, or later, due to a software bug affecting SE to SE5.
As this would be a software update, rather than upgrade - would this be legal to download and update?
We don't have a support contract in place for this particular switch, but I notice that our CCO account appears to allow me to download the software - so I was wondering, does this mean that we can legally perform the download and update?
SE1 is now deferred by Cisco, so I was hoping we could safely update to a version later than SE6 (possibly the latest SE release) without violating Cisco software licensing policies.
Can someone here clarify this for me?
Thanks!
06-08-2017 03:38 AM
Hello,
you can download and install the software. Many products have a lifecycle policy which includes updates. I don't have a Smartnet contract myself, but I can download the SE6 release you mentioned. Anything you can download with your CCO account, you are allowed to install.
06-08-2017 03:48 AM
Hi Georg
Thanks for your quick reply!
I am just wondering if the reason that I can download the software is due to us having other similar equipment under contract, but I've heard some people say that every individual switch needs to be covered by its own separate contract (or presumably a bulk contract) - which I wasn't sure about.
I'm also aware that Cisco (quite rightly) treats updates differently from upgrades.
OK, so I should be OK to update the switch then - that's good to know!
Thanks again!
06-08-2017 04:05 AM
One can upgrade from the same train, like 12.2(55)SE6 to 12.2(55)SE10, as an example.
06-08-2017 07:07 AM
Understand, although you buy hardware, Cisco doesn't really sell their software, they license its usage to you under a set of conditions. Some of those conditions often address what your entitlements are for software revisions.
That said, for the Cisco equipment I've worked with, I've understood many maintenance updates require the device to be covered by a maintenance contract unless the software already has some kind of explicit upgrade allowance already attached to it. For example, I recall, when the 3750s first came on the market, they had "lifetime" software maintenance although I also recall, several years later, Cisco changed that. (The initial allowance was because the 3750 was also marketed to SMBs, and other vendor SMB marketed devices often have such maintenance provisions.)
For software that does require a maintenance contract, and if you don't have that, one exception to a legal update that I'm aware of, Cisco often allows upgrades to certain specific releases that address major security flaws.
Another "exception" is if you "buy" a current release software but without buying maintenance.
For a truly definitive answer, for a specific case, probably best to contact Cisco for an answer. Getting this wrong can be a rather expensive mistake.
06-08-2017 09:00 AM
OK, thanks all for the replies.
Checking the switch stack again, I've noticed I'm running a universal software image with an 'ipbase' license type, so I would imagine this would allow me to legally download and install the desired software - as the licensing part is already taken care of with the permanent ipbase license.
Does that sound about right?
Regards
06-08-2017 03:04 PM
Not necessarily.
That license just shows at the time you acquired the software you have a license to use it; as you still do.
Again, unless the license agreement notes you have a "right" to updates, you don't.
Consider a software license is much like a book. You buy a book, physically, but you don't own the contents. If there's a new edition, having a prior copy does not automatically entitle you to the latest version.
Or, consider other vendor software. The vendor determines what updates you're allowed to have, if any, without paying for an upgrade.
04-18-2018 03:31 AM
Thanks for explaining, and I do take your point on not owning the contents of the book. But, what about a situation in which either a software defect (bug) is discovered in the software, or even a vulnerability - especially one which is designated by Cisco 'catastrophic' or 'critical'. In the latter scenario, a customer could, I would argue, reasonably expect to be able to obtain fixed software at no further cost. Wouldn't you agree?
04-18-2018 06:46 AM
What a customer considers reasonable and what a vendors considers reasonable sometimes differs just a bit. ;)
(BTW, have you fully read what all is the Cisco user agreement to be able to post on this site? Do you understand what you've agreed to? I ask, because you did broach the subject about what's reasonable. I believe the user agreement is entirely reasonable from Cisco's perspective.)
You'll also find that vendor software guarantees often don't extend beyond you being able to load their software, i.e. fitness or suitability for any purpose often isn't guaranteed. This is an "out" for 'catastrophic' or 'critical' bugs.
That said, note I wrote in an earlier post:
"For software that does require a maintenance contract, and if you don't have that, one exception to a legal update that I'm aware of, Cisco often allows upgrades to certain specific releases that address major security flaws."
When Cisco does this, a 'catastrophic' or 'critical' update may even jump IOS versions. For example, if you're running a 15.0 version with such a bug, you might find the "fix" only provided in a later point release version.
Anyway, back to the point what's reasonable, never forget caveat emptor.
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