I am a very frustrated first time customer. This is my first time using Cisco equipment,
and I didn't expect the technical phone support to be non-existent. In my twenty
years of buying from various manufacturers and dealing with their technical support I
have never had to deal with this complete lack of regard for the customer and their
technical troubles. I have called four times already and have not been able to get through
to someone who can solve my problem. All I get are customer representatives who take
my personal information. I fail to see how this company stays in business. Here is my
problem if someone cares to reply.
I recently bought three SG-350 10-port switches and I am having problems with the GUI.
Every time I log in to the interface I see a flashing red save button. Why is this? Clicking
on the save button does not get rid of it. After about a minute the GUI locks up, then logs
me off. When logging out from the CLI, I also get a message prompting me to save even
if I do not make any change. These switches have to be the worst bug ridden pieces of
thrash I have ever come across.
If this problem stays unresolved for a week, I am sending this equipment back to the seller
and demanding a refund. And for heaven's sake fix your overly complicated and un-navigable
website that just waste a customer's time.
