Issue: the switch is rebooting continuously

frbachel05 · ‎10-08-2013

Hi everybody,

I have a trouble with a switch (switch 1 master of 3 switchs in one stack) that is rebooting continuously when i connect a machine on it.

Historic:

I rebooted the stack because of electric cut.

After startup completed, the switch 1 master rebooted again and again

I turned off the switch 1 and I downgraded the priority level

I powered on the swtich and it has been added to the stack with slave position.

If i don't connect PC on it, it's ok but as soon as i connect a PC, the switch is rebooting

When i connect or remove a PC on the switch, it reboot with logs below:

*Mar 1 00:00:34.342: %STACKMGR-4-SWITCH_ADDED: Switch 1 has been ADDED to the stack
*Mar 1 00:00:46.967: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
*Mar 1 00:00:48.309: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
*Mar 1 00:00:51: %SYS-6-CLOCKUPDATE: System clock has been updated from 00:00:51 UTC Mon Mar 1 1993 to 01:00:51 MET Mon Mar 1 1993, configured from console by console.
*Mar 1 00:00:51: %SYS-6-CLOCKUPDATE: System clock has been updated from 01:00:51 MET Mon Mar 1 1993 to 01:00:51 MET Mon Mar 1 1993, configured from console by console.
*Mar 1 00:01:22: %SYS-5-CONFIG_I: Configured from memory by console
*Mar 1 00:01:23: %STACKMGR-5-SWITCH_READY: Switch 1 is READY
*Mar 1 00:01:23: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to state DOWN
*Mar 1 00:01:23: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 1 has changed to state DOWN
*Mar 1 00:01:24: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(52)SE, RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 25-Sep-09 08:32 by sasyamal
*Mar 1 00:01:24: %STACKMGR-5-MASTER_READY: Master Switch 1 is READY
*Mar 1 00:01:24: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Mar 1 00:01:25: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.68.248.7 Port 514 started - CLI initiated
*Mar 1 00:01:28: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.68.160.50 Port 514 started - CLI initiated
*Mar 1 00:01:53: %PARSER-6-VIEW_SWITCH: successfully set to view 'root'.
FRNTE-E2-12-CS3750-01#
*Mar 1 00:02:26: %AUTHMGR-5-START: Starting 'mab' for client (f0de.f158.3b0c) on Interface Fa1/0/33 AuditSessionID 0A44E11E0000000000023D25
FRNTE-E2-12-CS3750-01#
*Mar 1 00:02:28: %LINK-3-UPDOWN: Interface FastEthernet1/0/33, changed state to up
*Mar 1 00:02:29: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/33, changed state to up
FRNTE-E2-12-CS3750-01#

01:02:40 MET Mon Mar 1 1993: Unexpected exception to CPUvector 2000, PC = 1F03708
-Traceback= 1F03708

=== Flushing messages (01:02:40 MET Mon Mar 1 1993) ===

Buffered messages:

*Mar 1 00:00:34.342: %STACKMGR-4-SWITCH_ADDED: Switch 1 has been ADDED to the stack
*Mar 1 00:00:46.967: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
*Mar 1 00:00:48.309: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
*Mar 1 00:00:51: %SYS-6-CLOCKUPDATE: System clock has been updated from 00:00:51 UTC Mon Mar 1 1993 to 01:00:51 MET Mon Mar 1 1993, configured from console by console.
*Mar 1 00:00:51: %SYS-6-CLOCKUPDATE: System clock has been updated from 01:00:51 MET Mon Mar 1 1993 to 01:00:51 MET Mon Mar 1 1993, configured from console by console.
*Mar 1 00:01:22: %SYS-5-CONFIG_I: Configured from memory by console
*Mar 1 00:01:23: %STACKMGR-5-SWITCH_READY: Switch 1 is READY
*Mar 1 00:01:23: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to state DOWN
*Mar 1 00:01:23: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 1 has changed to state DOWN
*Mar 1 00:01:24: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(52)SE, RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 25-Sep-09 08:32 by sasyamal
*Mar 1 00:01:24: %STACKMGR-5-MASTER_READY: Master Switch 1 is READY
*Mar 1 00:01:24: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Mar 1 00:01:25: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.68.248.7 Port 514 started - CLI initiated
*Mar 1 00:01:28: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.68.160.50 Port 514 started - CLI initiated
*Mar 1 00:01:53: %PARSER-6-VIEW_SWITCH: successfully set to view 'root'.
*Mar 1 00:02:26: %AUTHMGR-5-START: Starting 'mab' for client (f0de.f158.3b0c) on Interface Fa1/0/33 AuditSessionID 0A44E11E0000000000023D25
*Mar 1 00:02:28: %LINK-3-UPDOWN: Interface FastEthernet1/0/33, changed state to up
*Mar 1 00:02:29: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1/0/33, changed state to up
Queued messages:
*Mar 1 00:02:43: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar 1 00:02:40: %Insufficient flash filespace for extended crashinfo.
Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(52)SE, RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 25-Sep-09 08:32 by sasyamal

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x018BA7A0 SRR1 = 0x00029230 SRR2 = 0x017613DC SRR3 = 0x00021000
ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x00800000

CPU Register Context:
Vector = 0x00002000 PC = 0x01F03708 MSR = 0x00029230 CR = 0x30000095
LR = 0x0191B180 CTR = 0x0178AD2C XER = 0xA0000079
R0 = 0x00000001 R1 = 0xFFFFFFAC R2 = 0x00000000 R3 = 0x02B6AAB0
R4 = 0x0514C3C8 R5 = 0x00000000 R6 = 0x00000001 R7 = 0x00000014
R8 = 0x778D4B3D R9 = 0x03860C28 R10 = 0x003C0001 R11 = 0x00000000
R12 = 0x30000093 R13 = 0x00110000 R14 = 0x03340000 R15 = 0x04D69DF0
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x04D69E48 R19 = 0x00000001
R20 = 0x0514C3C8 R21 = 0x0000003C R22 = 0x0514C3C8 R23 = 0x00000025
R24 = 0x0514C3C8 R25 = 0x00000025 R26 = 0x003C0001 R27 = 0x73850001
R28 = 0x00000025 R29 = 0x003C0001 R30 = 0x03340000 R31 = 0x02B6AAB0

Stack trace:
PC = 0x01F03708, SP = 0xFFFFFFAC
Frame 00: SP = 0x00000000 PC = 0x00000000

FRNTE-E2-12-CS3750-01 uptime is 2 minutes, 44 seconds

cisco WS-C3750-48P (PowerPC405) processor (revision E0) with 131072K bytes of memory.
Processor board ID CAT0909R05P

Initializing flashfs...

flashfs[1]: 625 files, 10 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 15998976
flashfs[1]: Bytes used: 15872000
flashfs[1]: Bytes available: 126976
flashfs[1]: flashfs fsck took 5 seconds.
flashfs[1]: Initialization complete....done Initializing flashfs.
Checking for Bootloader upgrade.. not needed

POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Passed

POST: PortASIC Memory Tests : Begin
POST: PortASIC Memory Tests : End, Status Passed

POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Passed

POST: PortASIC RingLoopback Tests : Begin

% There may not be enough space available to collect the complete crashinfo
% It would be advisable to have 282836 bytes free space on flash:crashinfo

Press RETURN to get started!

POST: PortASIC RingLoopback Tests : End, Status Passed

Waiting for Stack Master Election...

POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Passed

POST: PortASIC CAM Subsystem Tests : Begin
POST: PortASIC CAM Subsystem Tests : End, Status Passed

POST: No Cable found on stack port 1
POST: No Cable found on stack port 2

POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin

*Mar 1 00:00:38.403: %STACKMGR-4-SWITCH_ADDED: Switch 1 has been ADDED to the stack

*Mar 1 00:00:51.027: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down

*Mar 1 00:00:52.370: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan

*Mar 1 00:00:55: %SYS-6-CLOCKUPDATE: System clock has been updated from 00:00:55 UTC Mon Mar 1 1993 to 01:00:55 MET Mon Mar 1 1993, configured from console by console.

*Mar 1 00:00:55: %SYS-6-CLOCKUPDATE: System clock has been updated from 01:00:55 MET Mon Mar 1 1993 to 01:00:55 MET Mon Mar 1 1993, configured from console by console.

*Mar 1 00:01:26: %SYS-5-CONFIG_I: Configured from memory by console

*Mar 1 00:01:27: %STACKMGR-5-SWITCH_READY: Switch 1 is READY

*Mar 1 00:01:27: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to state DOWN

*Mar 1 00:01:27: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 1 has changed to state DOWN

*Mar 1 00:01:28: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(52)SE, RELEASE SOFTWARE (fc3)

Compiled Fri 25-Sep-09 08:32 by sasyamal

*Mar 1 00:01:28: %STACKMGR-5-MASTER_READY: Master Switch 1 is READY

*Mar 1 00:01:28: %SSH-5-ENABLED: SSH 1.99 has been enabled

*Mar 1 00:01:29: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.68.248.7 Port 514 started - CLI initiated

*Mar 1 00:01:32: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 10.68.160.50 Port 514 started - CLI initiated

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: System previously crashed with the following message:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(52)SE, RELEASE SOFTWARE (fc3)

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: Compiled Fri 25-Sep-09 08:32 by sasyamal

*Mar 1 00:02:28: %PLATFORM-1-CRASHED:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

*Mar 1 00:02:28: %PLATFORM-1-CRASHED:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: SRR0 = 0x018BA7A0 SRR1 = 0x00029230 SRR2 = 0x017613DC SRR3 = 0x00021000

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x00800000

*Mar 1 00:02:28: %PLATFORM-1-CRASHED:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: CPU Register Context:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: Vector = 0x00002000 PC = 0x01F03708 MSR = 0x00029230 CR = 0x30000095

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: LR = 0x0191B180 CTR = 0x0178AD2C XER = 0xA0000079

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R0 = 0x00000001 R1 = 0xFFFFFFAC R2 = 0x00000000 R3 = 0x02B6AAB0

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R4 = 0x0514C3C8 R5 = 0x00000000 R6 = 0x00000001 R7 = 0x00000014

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R8 = 0x778D4B3D R9 = 0x03860C28 R10 = 0x003C0001 R11 = 0x00000000

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R12 = 0x30000093 R13 = 0x00110000 R14 = 0x03340000 R15 = 0x04D69DF0

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x04D69E48 R19 = 0x00000001

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R20 = 0x0514C3C8 R21 = 0x0000003C R22 = 0x0514C3C8 R23 = 0x00000025

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R24 = 0x0514C3C8 R25 = 0x00000025 R26 = 0x003C0001 R27 = 0x73850001

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: R28 = 0x00000025 R29 = 0x003C0001 R30 = 0x03340000 R31 = 0x02B6AAB0

*Mar 1 00:02:28: %PLATFORM-1-CRASHED:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: Stack trace:

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: PC = 0x01F03708, SP = 0xFFFFFFAC

*Mar 1 00:02:28: %PLATFORM-1-CRASHED: Frame 00: SP = 0x00000000 PC = 0x00000000

*Mar 1 00:02:28: %PLATFORM-1-CRASHED:

*Mar 1 00:02:57: %PARSER-6-VIEW_SWITCH: successfully set to view 'root'.

When I remove the switch of the stack , I have the same issue if I connect a PC.

I don't see warnings for hardware failure.

I have crash info but i don't know how to translate it?

Do you have any idea?

Reinstall the IOS?

Thanks in advance for your help

François