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Mailbox on CME disabled

Hello All

Thanks in Advance for taking the time and assisting me with this issue.

I have a small problem with my CME

when users dial the  VM pilot

we are able to enter there extension

we are able to enter there password

but after entering the password I get a message that says

"this mailbx is disabled for help please contact your system administrator"

I checked a few users properties by the gui and these mailboxes are endabled.

I even went in via CLI and added these commands

voicemail mailbox unlock owner User1
enable

#

voicemail mailbox unlock telephonenumber 1002

config t

voicemail mailbox owner USer1

enable

exit

Then I tried again and got the same message.

Any IDeas???

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