major issue with 6509 blade, please help

[carl_townshend]

Hi all

tonight we suffered a big outage on the network, the fix was to reload the module 3 on the 6509 switch, we had these errors on the log

%CONST_DIAG-SW1_SP-3-HM_PORT_TEST_FAIL: Switch 1 Module 3 TestUnusedPortLoopback Port(s)[24,46] failed. System operation continues.

in the end, we reloaded the card and it was all ok.

is there anything I can do to check the card / or any deeper logs?

would that error cause the card to crash?

cheers

Carl

[Leo Laohoo]

Hey Carl,

Normally a "loopback" failure is a component failure.

Keep an eye on it.  If it acts up like this again, RMA the card.

On a 6500, an operator can initiate a Generic On-Line Diagnostic (GOLD) using the command "diagnostic".  Take note that there is a disruptive and non-disruptive test.