Meraki Switch

[Motswahole]

Hi guys

I have an issue with 1 of my switches, last week I did a firmware upgrade now my switch can't fetch configurations from Meraki cloud.

can you guys help

Thank you

[MerakiGnome]

Hi @Motswahole is the device registered to the cloud at all? Are all ports/IP's open on your firewall to allow cloud comms?

[Motswahole]

Yes, but the issue started after firmware upgrade

[Karsten Iwen]

In a situation like this, I would directly open a support ticket to do some live troubleshooting.

[MerakiGnome]

@Motswahole , as mentioned below open a case with Meraki support to either t/shoot or rollback.

[dunky]

Have you tried rolling back the upgrade to confirm it was definitely the upgrade that broke it?

[Philip D'Ath]

You need Meraki support to fix that. It doesn't take long usually.