Need Expert to Fix Catalyst 2960-X Series Switch Boot Issue

[lklk3643]

Hello 

I have a Cisco Catalyst 2960-X Series switch that is not booting properly. It continuously restarts and does not complete the boot process. I need an experienced network technician or Cisco expert to diagnose and fix this issue.

Requirements:

Experience with Cisco Catalyst switches, particularly the 2960-X Series

Strong troubleshooting skills for boot and firmware issues

Ability to guide me remotely or provide step-by-step instructions

Knowledge of ROMMON mode, IOS recovery, and switch diagnostics

I was try IOS images via TFTP, ROMMON mode but not work ، can you fix

Give me this error 

POST: PortASIC Port Loopback Tests: Begin

POST: Failed Port PhyLoopback Packet Test asic_index 0 port_hardware_index 4

POST: PortASIC Port Loopback Tests: End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

 

If you have experience resolving similar issues, please reach out with your approach and estimated time to fix.

Looking forward to working with you!

[klnnnnng]

Looks like hardware failure. You need to open a TAC case and try to issue a Return Material Authorization (RMA) to replace the switch. 

[lklk3643]

I don't know how to do it. Can you explain please

[klnnnnng]

Please check this link and the requirements.

https://www.cisco.com/c/en/us/support/docs/instructions-guides/220312-open-a-tac-support-case-for-fast-dedica.html

[lklk3643]

I tried to contact with him but to me they need the Cisco ID number. I don't have this one. I buy it. This is  from shop so he told me I can't help you. If you don't have Cisco ID. Can you please help me for this issues I don't know

[Leo Laohoo]

Did someone attempted to upgrade the IOS of the switch?