Remote host turn up issues

[trek77777]

I have a remote host that has a 871 router and 7600 series ip phone. engineer can ping from remote host to local router. He says the vpn's are up. When we plug in phone the screen has a circle that just spins. He requested a new phone. Remote host is fed by cable connection. End user can plug into router and surf internet but we havent loaded vpn software yet. What should I do to isolate

[drolemc]

Troubleshooting the access VPN as described in . Step 1 shows debug output from a successful call. If your debug output does not match the successful output, follow the remaining steps to begin troubleshooting the network. The bolded lines of debug output indicate important information.

Step 1-Comparing Your Debug Output to the Successful Debug Output

Step 2-Troubleshooting L2F Negotiation

Step 3-Troubleshooting PPP Negotiation

Step 4-Troubleshooting AAA Negotiation

For further information click this link.

http://www.cisco.com/en/US/docs/ios/solutions_docs/vpdn/l2ftask4.html#wp21613