Reset WS-CE500-24LC Switch using Windows 7?

[alexoncisco]

We have replaced 3 Catalyst Express 500 (model WS-CE500-24LC).  I am now tasked with resetting the switches to the factory defaults, that is, wiping our config off them.  Unfortunately, the steps provided by Cisco don't work using Windows 7 and we don't have any XP computers.  The switches are no longer on the network, so we can restart them as much as we need to.

I was trying something from a post about 2-3 years ago about this issue.  Sale86386 suggested to follow the factory reset instructions but rather than setting up one's PC's IP address as "Obtain an IP address automatically", to set a fixed IP address, he suggested 10.0.0.2 with a mask of 255.255.255.0.  I tried doing so without success.

Any help would be very much appreciated!

[saif musa]

alexoncisco,

littel web-search Iv found this maybe it could help..

Reset the Switch When the Device Manager Is Not Available

These are the prerequisites in order to reset the switch without the Device Manager:

• You must have physical access to the switch.

• At least one switch port is enabled and is not connected to any device.

• A PC or laptop with Windows 2000 or Windows XP installed. A web browser with JavaScript enabled.

Complete these steps:

1. The LAN adapter of the PC/laptop must be configured to obtain the IP address via DHCP. Complete these steps in order to configure the PC:

   1. Choose Start > Settings > Network and Dial-up Connections.

   2. Choose the Local Area Connection for the concerned LAN adapter. Right-click and choose Properties.

   3. From the list, choose Internet Protocol (TCP/IP) and click Properties.

      

   4. Choose the Obtain an IP address automatically option. Click OK.

      

   5. Click OK in order to complete the configuration.

      Note: If required, restart the PC in order to enable the configured settings.

2. Unplug the power cord from the switch.

3. While you plug the power back in to the switch, press and hold Setup.

4. Wait until all LED indicator (System, Alert, and PoE) lights turn amber and release Setup.

   The system LED blinks green and eventually turns to amber.

5. When you see that one of the switch port LEDs blinks green, connect your PC directly to that switch port.

   The LEDs on the PC and the switch port blink green while the switch configures the connection. This takes about one minute.

6. Open a web browser. Complete these steps if the browser does not pull up the GUI automatically:

   1. Issue the ipconfig command in order to view the dynamic address allocation.

      

      The switch configures its management address as the Default Gateway for the LAN adapter card of the PC.

   2. From the browser, go to the mentioned IP address. For example, http://10.0.0.1.

7. From the Software Recovery window, choose one of these options:

   • Erase system configuration (recommended)—Use this option to delete all the configuration settings on the switch, including the IP address, user names, and passwords, but retain the software image. If you choose this option, you must set up the switch again, as described in the Initial Switch Configuration section.

   • Erase system configuration and Boot with the factory default IOS image—Use this option to delete all of the configuration settings on the switch and to change to the factory default software image. All files on the switch Flash image are deleted and the switch returns to using the factory default image. If you choose this option, you must set up the switch again, as described in the Initial Switch Configuration section.

   

8. Click OK in order to accept the warning and continue to erase the system configuration.

   

9. After the switch completes the reload, configure the switch again, as described in the Initial Switch Configuration section.

   

Regards

[alexoncisco]

Yes, I tried those, many times but as stated, unfortunately, the steps provided by Cisco don't work using Windows 7 and we don't have any XP computers.

I did find the answer, though.

daniel needs help about a year ago

on windows 7/8/8.1 you have to disable apipa first:

1. Use Registry Editor to create the following registry key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
2. Add the following value to this key:
   Value name: IPAutoconfigurationEnabled
   Value type: REG_DWORD
   Value in hexadecimal: 0 (A value of 0 disables APIPA support on this computer)
   NOTE: If the IPAutoconfigurationEnabled entry is not present, a default value of 1 is assumed, which indicates that APIPA is enabled.
    
3. After you make this change, restart your computer.