Router 2911 - no repsonse from console port

[hieumit_1604]

I have a brand new cisco 2911 router but i am unable  to console this router although i have configure terminal  9600 baud, 8 data bits, no pairty, 1 stop bit, no flow control. I also change the console to other computer but the result no change.

Please help me because i can not configure anything if i am unable to log in the router.

Tks,

Dzung

[Karsten Iwen]

Do you have a different router/switch/... to test with? perhaps the console-cable is faulty.

As a workaround you could also use the usb-console that this device has. For that you need a standard USB-cable (like the one for a camera or a portable hard-disk) and the device-driver from cisco.com.