Smart licensing issue in cisco router 4431

[Sharanjeet_Kumar]

Hi,

I have a cisco ISR 4431 running version 17.3.2, from router internet is reachable but 8.8.8.8 is not pinging and whenever i try to run command license smart trust idtoken <token id>. I see there is not any error after running this command but still i am not able to see the license in Show license

Please suggest some solution. is it necessary to avail ping 8.8.8.8 on router how i can over google.com from there

TIA!!!!

[balaji.bandi]

We are not sure how your setup and configuration on the router and where this router located in the network.

from router internet is reachable

Can you explain how this was working, i take this as Lan side working for  LAP IP address.

May be try adding source interface for the License server to reachable.

example : (i used example Loopback - change the interface based on the environment).

ip domain lookup  (make sure you configured name servers)

ip domain lookup source-interface Loopback0

ip http client source-interface Loopback0

Look at the troubleshooting  :

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9500-series-switches/214484-cisco-smart-licensing-troubleshooting.html