STANDBY PROCESSOR V-10GE IN DISABLE STATE

[ROGER FERNANDO MAJO ZACARIAS]

Hello,

We have a switch 4507R_E with two processor V-10GE: one active and the othe as standby.

The problem we have is that the standby processor is in disable state.

This is the sh module of the switch:

4507R_E#sh module
Chassis Type : WS-C4507R-E

Power consumed by backplane : 40 Watts

Mod Ports Card Type                              Model              Serial No.
---+-----+--------------------------------------+------------------+-----------
1    48  10/100/1000BaseT (RJ45)V, Cisco/IEEE   WS-X4548-GB-RJ45V  JAE1419006P
2     6  1000BaseX (GBIC)                       WS-X4306-GB        JAE14190JHL
3        Supervisor
4     6  Sup V-10GE 10GE (X2), 1000BaseX (SFP)  WS-X4516-10GE      JAE14190FG9
5     6  1000BaseX (GBIC)                       WS-X4306-GB        JAE14190JHM

M MAC addresses                    Hw  Fw           Sw               Status
--+--------------------------------+---+------------+----------------+---------
1 5475.d0a2.7340 to 5475.d0a2.736f 5.0                               Ok      
2 001e.7ad1.95cc to 001e.7ad1.95d1 4.4                               Ok      
3 Unknown                              Unknown      Unknown          Other   
4 5475.d04c.b2c6 to 5475.d04c.b2cb 5.2 12.2(31r)SGA 12.2(54)SG       Ok      
5 001b.d4fd.a9f2 to 001b.d4fd.a9f7 4.4                               Ok     

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------
3   Standby Supervisor  SSO                 Disabled                         
4   Active Supervisor   SSO                 Active                          

4507R_E#

Can some body tell us which is the procedure to put tha standby processor to active instead of disable?

What is the normal state of standby processor?

Are there some link where we can see in more detail this procedure?

Attentively,

Roger Fernando Majo Z.
Ing. Soporte NOC y Proyectos
Telefono: (511) 513-2960 Anexo: 52993

Email: rmajos@gromero.com.pe
Celular: 996918812

RPM: #263689
Fax: (511) 221.0500
Direccion: Av. Camino Real 390. Piso 13
Torre Central Of.301. San Isidro, Lima-Peru
www.sitel.com.pe

[Thotsaphon Lueangwattanaphong]

Hi,

  It's not normal.

  What is the normal state of standby processor?

  A:  The output has to be as follows:

Mod  Redundancy role     Operating mode      Redundancy status
----+-------------------+-------------------+----------------------------------

3   Standby Supervisor          SSO                 Standby hot    
4   Active Supervisor             SSO                    Active    

#########################

Can some body tell us which is the procedure to put tha standby processor to active instead of disable?

  A: You may need to carefully reseat SupV-10GE on module 3.

Step 1 Ensure that the LED labeled Status is green (module operational).

Step 2 When the switch is online, enter the show module command. Verify that the system acknowledges the new module and that the module's status is good.

Step 3 If  the module is not operational, reseat it. If the module is still not  operational, contact your customer service representative.

   Ref: http://www.cisco.com/en/US/docs/switches/lan/catalyst4500/hardware/configuration/notes/78_16727.html#wp21932

HTH,

Toshi

[ROGER FERNANDO MAJO ZACARIAS]

Hi Toshi,

Whish is the procedure to reset carefully the processor V-10GE in slot 3?

Do we must connect via console cable to the supervisor and then use the command: reset ?

Will affect this operation the operation of the switch 4507R_E? (this switch is the CORE of a computer center).

Waiting your sooner answer.

Attentively.

Roger Majo

Lima-Peru.

[Thotsaphon Lueangwattanaphong]

Hi,

   Just try to reseat SupV-10GE on module3.

Removing the Supervisor Engine

     All Catalyst 4500 series switches support hot swapping, which lets you  install, remove, replace, and rearrange supervisor engines and switching  modules without powering the system off. When the system detects that a  switching module has been installed or removed, it runs diagnostic and  discovery routines automatically, acknowledges the presence or absence  of the module, and resumes system operation with no operator  intervention.

     To check the status of the module, follow these steps:

Step 1  Ensure that the LED labeled Status is green (module operational)

Step 2  When the switch is online, enter the show module command. Verify that the system acknowledges the new module and that the module's status is good.

Step 3  If   the module is not operational, reseat it. If the module is still not   operational, contact your customer service representative.

HTH,

Toshi

[ROGER FERNANDO MAJO ZACARIAS]

Toshi,

Thanks for your answer.

But i have one question about the procedure to reset the processor in standby:

1. we reset the processor using the console connection of the processor? or
2. using the command from the ACTIVE PROCESSOR:
   1. REDUNDANCY RELOAD PEER ?

Waiting your sooner asnwer.

Attn.

Roger Majo

[Thotsaphon Lueangwattanaphong · Accepted solution]

Hi,

    No I don't want you to reset it. I mean "reseat".  You just pull Supervisor off and then push it back in. And then you just try the steps I told you to verify it.

HTH,

Toshi

[ROGER FERNANDO MAJO ZACARIAS]

Toshi,

That is right.

Today I am going to reseat the module and follow the procedure you told me.

I am going to tell you the results.

Thanks.

Roger Majo

[ROGER FERNANDO MAJO ZACARIAS]

Toshi,

I reseated the processor standby module and it is in standby_hot instead of disable.

I used many command to confirm this is state and id o.k.

Thanks very much.

Roger Majo