Re: standy supervisor rebooting

sblackman68 · ‎01-24-2019

Hi, We have recently encountered the standby supervisor rebooting for no apparent reason WS-C6509-E (Chassis), VS-S720-10G (Module-SUP). The cat is running software version 12.2(33)SXI7. Logs are as follows-

s217124-das1.lo4#sh logging
Jan 11 23:04:52.971 GMT: %OIR-SP-3-PWRCYCLE: Card in module 6, is being power-cycled 'Module reset'
Jan 11 23:04:56.895 GMT: %SNMP-5-MODULETRAP: Module 6 [Down] Trap
Jan 11 23:14:18.044 GMT: %FABRIC-SP-5-FABRIC_MODULE_BACKUP: The Switch Fabric Module in slot 6 became standby
Jan 11 23:14:35.680 GMT: %DIAG-SP-6-RUN_MINIMUM: Module 6: Running Minimal Diagnostics...
Jan 11 23:14:37.184 GMT: %DIAG-SP-6-DIAG_OK: Module 6: Passed Online Diagnostics
Jan 11 23:14:39.752 GMT: %SNMP-5-MODULETRAP: Module 6 [Up] Trap
Jan 11 23:14:20.983: %DIAG-SPSTBY-6-RUN_MINIMUM: Module 6: Running Minimal Diagnostics...
Jan 11 23:14:35.532: %DIAG-SPSTBY-6-DIAG_OK: Module 6: Passed Online Diagnostics

================================================================================

Any help would be great!

Cheers,

Scott.

Mark Malone · ‎01-25-2019

Hi
is it creating a crash file ? check the flash for it
is there any more to those logs ?

all thats telling you above is it came backonline after reload ,

what does show redundancy say when it went down ?

sblackman68 · ‎01-25-2019

Hi, Many thanks for your reply, below is the redundancy is as follows:-

And this is current uptime of the both the SUP modules:

s217124-das1.lo4#show redundancy

Redundant System Information :

------------------------------

Available system uptime = 3 years, 13 weeks, 3 days, 17 hours, 17 minutes

Switchovers system experienced = 0

Standby failures = 2

Last switchover reason = none

Hardware Mode = Duplex

Configured Redundancy Mode = sso

Operating Redundancy Mode = sso

Maintenance Mode = Disabled

Communications = Up

Current Processor Information :

-------------------------------

Active Location = slot 5

Current Software state = ACTIVE

Uptime in current state = 3 years, 13 weeks, 3 days, 17 hours, 16 minutes

Image Version = Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(33)SXI7, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 18-Jul-11 05:49 by prod_rel_team

BOOT = disk0:s72033-advipservicesk9_wan-mz.122-33.SXI7.bin,1;sup-bootdisk:s72033-advipservicesk9_wan-mz.122-33.SXI7.bin,1;

CONFIG_FILE =

BOOTLDR =

Configuration register = 0x2102

Peer Processor Information :

----------------------------

Standby Location = slot 6

Current Software state = STANDBY HOT

Uptime in current state = 1 week, 2 days, 16 hours, 3 minutes

Image Version = Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(33)SXI7, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 18-Jul-11 05:49 by prod_rel_team

BOOT = disk0:s72033-advipservicesk9_wan-mz.122-33.SXI7.bin,1;sup-bootdisk:s72033-advipservicesk9_wan-mz.122-33.SXI7.bin,1;

CONFIG_FILE =

BOOTLDR =

Configuration register = 0x2102

Mark Malone · ‎01-25-2019

Did it only reboot once or has it happened several times ?
If its a once off it may not be an issue it can happen from softwrae but if its happening several times you have a bad BUG or else dodgy hardware

That looks good above but we need to see if there's something that will show what happened

I presume after a week the logs are over written on the switch itself , do you have a syslog server setup that the switches send logs too , the logs from that day it rebooted ?

also check the filesystems see if theres any crash file , there usually stored in slave file system but you can see them all by running this command ... dir all-filesystems
Then check if you see anything from the date it happened that says crash file , that file may contain what happened , as it records the issue and dumps it into a crash file for TAC to check

sblackman68 · ‎01-25-2019

Hi Yes, good point. I have requested a show tech, which hopefully I can put through the CLI advisor?? Cheers for you help, will let you know. :-)

Cheers,

Scott.

Mark Malone · ‎01-25-2019

Cool i have the analyzer setup here too so if you cant get it working just post the tech and ill post what the analyzer gives back when its ran

sblackman68 · ‎01-31-2019

Thanks Mark, appreciate it.

Scott.