Still seeing receive queue stuck after throttling

[lorryson.ngalu]

Hi,

I am seeing this error on my WS-C3750E-48PD. I am seeking for your support what can be done to resolve this issue please. Because after few minute i can no longer access to the switch unless i reboot it.

 %SUPQ-4-CPUHB_RECV_STARVE: Still seeing receive queue stuck after throttling

Thanks,

Sonny

[Joseph W. Doherty]

Have you tried a different IOS version?  (What version are you seeing this on?)

[lorryson.ngalu]

Thanks Joe,

I am using C3750E-UNIVERSALK9-M. I havent try another IOS version. Was thinking that will be one of my last option before i messed it up.

Thanks

[Joseph W. Doherty]

Ok, that's an image family that supports licensing of advanced IP Services with crypto, but there should also be a specific version number, something like 12.2(55)SE10.  Can you identify the latter?

[lorryson.ngalu]

Hi Joe,

Something like this.

Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 15.2(1)E1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Fri 22-Nov-13 06:27 by prod_rel_team

ROM: Bootstrap program is C3750E boot loader
BOOTLDR: C3750E Boot Loader (C3750E-HBOOT-M) Version 12.2(44r)SE3, RELEASE SOFTWARE (fc3)

TOHOSWT3 uptime is 1 week, 5 days, 3 hours, 30 minutes
System returned to ROM by power-on
System restarted at 01:27:30 UTC Wed Mar 30 2011
System image file is "flash:/c3750e-universalk9-mz.152-1.E1/c3750e-universalk9-mz.152-1.E1.bin"
Last reload reason: Unknown reason

Thanks