switch 1 module 5 asic-1 temperature crossed threshold

pugliededaniele88 · ‎09-11-2017

Dear all,

I have an issue on a switch Cisco 6880 installed few days ago...

From the logs the following message appear:

Is this a recognized bug or I need to request an RMA of the switch module ?

In attachment some show output I already did.

Can anyone help me?

Reza Sharifi · ‎09-11-2017

Hi,

switch 1 module 5 asic-1 temperature: 84C

It maybe caused by high temperature in the room. Can you lower the temperature in the room (make it cooler) and watch the logs again?

HTH

pugliededaniele88 · ‎09-11-2017

Hi,

thank you for your reply, the temperature is ok.. I already did this tests.

Daniele.

Mark Malone · ‎09-11-2017

Yes but the overruns are an issue i would look into that , your either maxing out the ports and dropping traffic or hitting the bug below

Mark Malone · ‎09-11-2017

Hi

I ran your show tech through teyh analyzer it did not pick up any hardware issues but may have a different bug alright as below , you may want to upgrade

Significant interface overrun errors
GigabitEthernet101/1/0/3 (22.6%)
GigabitEthernet101/1/0/5 (19.4%)
GigabitEthernet101/1/0/46 (67052.2%)
GigabitEthernet102/1/0/16 (32.2%)
GigabitEthernet102/1/0/21 (3758.5%)
GigabitEthernet102/2/0/4 (4465.7%)
GigabitEthernet102/2/0/5 (155.0%)
GigabitEthernet102/2/0/6 (21.7%)
GigabitEthernet102/1/0/8 (413327.2%)
GigabitEthernet102/2/0/1 (38.2%)
GigabitEthernet102/2/0/2 (427499.0%)
GigabitEthernet102/2/0/3 (1983.0%)
GigabitEthernet101/2/0/46 (2569.1%)
GigabitEthernet102/2/0/16 (42.8%)
GigabitEthernet101/2/0/31 (147935.7%)
GigabitEthernet101/2/0/22 (33417.5%)
GigabitEthernet101/2/0/27 (1039.1%)
GigabitEthernet101/2/0/24 (329.2%)
GigabitEthernet101/2/0/28 (197.9%)
GigabitEthernet101/2/0/29 (8768143.3%)
GigabitEthernet101/1/0/25 (25.5%)
GigabitEthernet101/1/0/21 (54.1%)
GigabitEthernet102/2/0/15 (80060.1%)
GigabitEthernet101/1/0/39 (19578.1%)
GigabitEthernet102/1/0/11 (642.6%)
GigabitEthernet101/1/0/48 (3701.6%)
GigabitEthernet102/1/0/15 (19844.9%)
GigabitEthernet102/1/0/14 (334.1%)
GigabitEthernet102/1/0/28 (263.6%)

0 input errors, 0 CRC, 0 frame, 2415919104 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 1711276032 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 2634022912 overrun, 0 ignored

...

19 input errors, 18 CRC, 1 frame, 536870912 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 3825205248 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 3070230528 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 3858759680 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 436207616 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 1828716544 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 385875968 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 4227858432 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 2365587456 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 1258291200 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 1627389952 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 587202560 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 1879048192 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 4043309056 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 3858759680 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 3187671040 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 587202560 overrun, 0 ignored

113 input errors, 53 CRC, 60 frame, 1811939328 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 1224736768 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 3372220416 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 3992977408 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 2013265920 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 2583691264 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 2080374784 overrun, 0 ignored

0 input errors, 0 CRC, 0 frame, 2902458368 overrun, 0 ignored

...

0 input errors, 0 CRC, 0 frame, 4093640704 overrun, 0 ignored

Significant interface input giant errors
TenGigabitEthernet1/5/14 (66.7%)
TenGigabitEthernet1/5/15 (28.4%)
TenGigabitEthernet1/5/16 (22.8%)
Port-channel20 (13.6%)
TenGigabitEthernet2/5/13 (7.1%)
TenGigabitEthernet2/5/15 (5.1%)
TenGigabitEthernet2/5/14 (30.4%)
TenGigabitEthernet1/5/13 (75.8%)
Port-channel10 (24.1%)

0 runts, 803767310 giants, 0 throttles

...

0 runts, 1870188846 giants, 0 throttles

...

0 runts, 1370989158 giants, 0 throttles

...

0 runts, 109898006 giants, 0 throttles

0 runts, 8534223 giants, 0 throttles

...

0 runts, 8075314 giants, 0 throttles

0 runts, 100544611 giants, 0 throttles

0 runts, 1482189968 giants, 0 throttles

...

0 runts, 3791542106 giants, 0 throttles

This C6880-X-LE device running 15.2(1)SY4 is hitting:
may have hit the following software defect:
CSCus47027 - Input Overruns Counter on 6800-IA Incorrect
<br />

Symptom:
On 6800-IA switches attached to 6880-X-LE switches in VSS, the Input Overruns error counter in "show interface" output will randomly increment or increment at a rate that is not possible.

Conditions:
The output of "show interface " will list a high number of input overruns on 6800-IA interfaces. This counter may increment by a large amount periodically.

Checking the same output on the 6800-IA itself (via the "attach fex" command) will show no input overruns.

Workaround:
None at this time. This appears to be a cosmetic issue.

<br />(Please note that only 5 instances are reported but there could be more)

10704017390 packets input, 15408479451599 bytes, 0 no buffer

...

0 input errors, 0 CRC, 0 frame, 2415919104 overrun, 0 ignored

...

1668695499 packets input, 2155149849858 bytes, 0 no buffer

...

19 input errors, 18 CRC, 1 frame, 536870912 overrun, 0 ignored

...

101773672 packets input, 30304818854 bytes, 0 no buffer

...

0 input errors, 0 CRC, 0 frame, 3825205248 overrun, 0 ignored

...

2489715482 packets input, 1805741441572 bytes, 0 no buffer

...

0 input errors, 0 CRC, 0 frame, 3858759680 overrun, 0 ignored

...

0 packets input, 0 bytes, 0 no buffer

...

0 input errors, 0 CRC, 0 frame, 587202560 overrun, 0 ignored

pugliededaniele88 · ‎09-26-2017

Hi,

I don't understand better. you said that this is not an hardware issue so Have i to open a case to cisco or can I take other solutions ?

Thank you.

Daniele.

Mark Malone · ‎09-26-2017

Hi

when i ran your show tech through the analyzer it didnt pick up any hardwrae issues , it reported back fine , but it has picked up a software issue so you could look into upgrading , its only a cosmetic bug though so it should not be service effecting but its making the ports look like there over utilized

This C6880-X-LE device running 15.2(1)SY4 is hitting:
may have hit the following software defect:
CSCus47027 - Input Overruns Counter on 6800-IA Incorrect
<br />

Symptom:
On 6800-IA switches attached to 6880-X-LE switches in VSS, the Input Overruns error counter in "show interface" output will randomly increment or increment at a rate that is not possible.

Conditions:
The output of "show interface " will list a high number of input overruns on 6800-IA interfaces. This counter may increment by a large amount periodically.

Checking the same output on the 6800-IA itself (via the "attach fex" command) will show no input overruns.

Workaround:
None at this time. This appears to be a cosmetic issue.

<br />(Please note that only 5 instances are reported but there could be more)

pugliededaniele88 · ‎09-26-2017

ok Can you advice me what ios version upgrade to ?

I find this version suggested by cisco :

Release 15.3.1-SY2 ED

https://software.cisco.com/download/release.html?mdfid=286305096&flowid=79696&softwareid=280805680&release=15.3.1-SY2&relind=AVAILABLE&rellifecycle=ED&reltype=latest

Can this be ok ?

Thank you so much

Daniele

Mark Malone · ‎09-26-2017

hmm your running this below on the switch its not a sup 6 and when I check your already on the latest recommended image

boot-start-marker
boot system bootdisk:/c6880x-ipservicesk9-mz.SPA.152-1.SY4.bin
boot-end-marker

Latest recommened image for your switch
https://software.cisco.com/download/release.html?mdfid=284855056&flowid=47922&softwareid=280805680&release=15.2.1-SY4&relind=AVAILABLE&rellifecycle=MD&reltype=latest

Is the alert still appearing in logs for the temperature on module 5 can you post the command and check there is nothing blocking ASIC 5 ...........show environment

pugliededaniele88 · ‎09-26-2017

yes, the message error persist.. In attachment you can find the show commands...