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SWITCH_6500: nvlog_crash_hook:System crashed on slot 5

nmella
Level 1
Level 1

Hi.

I have this log in my switch 6500. The switch is reset and found this message in the crash file.

*Jul 13 19:40:10.708: %SYSTEM_CONTROLLER-3-ERROR: Error condition detected: TM_DATA_PARITY_ERROR

*Jul 13 19:40:10.708: %SYSTEM_CONTROLLER-3-FATAL: An unrecoverable error has been detected. The system is being reset.

%Software-forced reload

Early Notification of crash condition..

Regards.

1 Accepted Solution

Accepted Solutions

smogra
Cisco Employee
Cisco Employee
The system crashed due to parity error.

There are two kinds of parity errors:

++  Soft parity errors

These errors occur when an energy level within the chip (for example, a
one or a zero) changes, most often due to cosmic radiation. When
referenced by the CPU, such errors cause the system to either crash (if
the error is in an area that is not recoverable) or they recover other
systems. In case of a soft parity error, there is no need to swap the
board or any of the components.


++  Hard parity errors These errors occur when there is a chip or board failure that corrupts data. In this case, you need to replace the affected component, which usually involves a memory chip swap or a board swap. The frequency of occurrence of soft parity errors are 10 to 100 times more than hard parity errors. Therefore, I would recommend to monitor the switch for next 48 hours before you replace anything. This greatly reduces the impact on your network.
Hope that helps.

Cheers
Sweta

P.s. Please rate the answer if it was helpful.

View solution in original post

4 Replies 4

Leo Laohoo
Hall of Fame
Hall of Fame

What IOS is your 6500 running?

s3223_rp-ADVIPSERVICESK9_WAN-M), Version 12.2(33)SXI6.

Regards.

smogra
Cisco Employee
Cisco Employee
The system crashed due to parity error.

There are two kinds of parity errors:

++  Soft parity errors

These errors occur when an energy level within the chip (for example, a
one or a zero) changes, most often due to cosmic radiation. When
referenced by the CPU, such errors cause the system to either crash (if
the error is in an area that is not recoverable) or they recover other
systems. In case of a soft parity error, there is no need to swap the
board or any of the components.


++  Hard parity errors These errors occur when there is a chip or board failure that corrupts data. In this case, you need to replace the affected component, which usually involves a memory chip swap or a board swap. The frequency of occurrence of soft parity errors are 10 to 100 times more than hard parity errors. Therefore, I would recommend to monitor the switch for next 48 hours before you replace anything. This greatly reduces the impact on your network.
Hope that helps.

Cheers
Sweta

P.s. Please rate the answer if it was helpful.

Thanks.

I will do that.

Regards.