Re: Switch crash

g.leonard · ‎09-26-2008

3750G switch crashed with following error:

Debug Exception (Could be NULL pointer dereference) Exception (0x2000!)

Any ideas?

Prashanth Krishnappa · ‎09-26-2008

Will meed more details including complete crashinfo and show version.

g.leonard · ‎09-26-2008

Bit more info:

Sep 25 2008 19:30:17 PLATFORM_RPC 0 RESOURCE_CRASH System is unable to alloc memory for RPC

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED System previously crashed with the following message:

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(25)SEE2, RELEASE SOFTWARE (fc1)

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Compiled Fri 28-Jul-06 08:46 by yenanh

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED SRR0 = 0x0056B958 SRR1 = 0x00029210 SRR2 = 0x0056A1EC SRR3 = 0x00021000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x10000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED CPU Register Context:

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Vector = 0x00002000 PC = 0x00906338 MSR = 0x00029210 CR = 0x30000005

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED LR = 0x00906260 CTR = 0x00000000 XER = 0xC0000075

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R0 = 0x00000000 R1 = 0x02B6DDF8 R2 = 0x00000000 R3 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x02B6DDD0 R7 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R8 = 0x00029210 R9 = 0x01660000 R10 = 0x0197F080 R11 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED PC = 0x00906338, SP = 0x02B6DDF8

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R12 = 0xA0000000 R13 = 0x00110000 R14 = 0x00578E94 R15 = 0x00000000 (-1)

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R24 = 0x00000001 R25 = 0x00000002 R26 = 0x0053E27C R27 = 0x00000000

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED R28 = 0x073F4D6C R29 = 0x000008C8 R30 = 0x00000000 R31 = 0x0000000F

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Stack trace:

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 00: SP = 0x02B6DE08 PC = 0x00906238

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 01: SP = 0x02B6DE10 PC = 0x005747F4

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 02: SP = 0x02B6DE48 PC = 0x00578C98

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 03: SP = 0x02B6DE68 PC = 0x00578F48

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 04: SP = 0x02B6DE70 PC = 0x00908064

Sep 25 2008 19:40:57 PLATFORM 1 CRASHED Frame 05: SP = 0x00000000 PC = 0x008FE62C

g.leonard · ‎09-26-2008

Cisco IOS Software, C3750 Software (C3750-IPBASE-M), Version 12.2(25)SEE2, RELEASE SOFTWARE (fc1)

Compiled Fri 28-Jul-06 08:46 by yenanh

Image text-base: 0x00003000, data-base: 0x00EE3E54

ROM: Bootstrap program is C3750 boot loader

BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(25r)SEE4, RELEASE SOFTWARE (fc1)

EGH-Floor1-1 uptime is 43 weeks, 3 hours, 23 minutes

System returned to ROM by power-on

System restarted at 11:12:49 GMT Fri Nov 30 2007

System image file is "flash:c3750-ipbase-mz.122-25.SEE2/c3750-ipbase-mz.122-25.SEE2.bin"

cisco WS-C3750G-48PS (PowerPC405) processor (revision F0) with 118784K/12280K bytes of memory.

Processor board ID

Last reset from power-on

1 Virtual Ethernet interface

104 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : 00:19:56:98:96:00

Motherboard assembly number : 73-10216-08

Power supply part number : 341-0108-03

Motherboard serial number :

Power supply serial number :

Model revision number : F0

Motherboard revision number : B0

Model number : WS-C3750G-48PS-S

System serial number :

Top Assembly Part Number : 800-26853-01

Top Assembly Revision Number : A0

Version ID : V05

CLEI Code Number :

Hardware Board Revision Number : 0x09

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

1 52 WS-C3750G-48PS 12.2(25)SEE2 C3750-IPBASE-M

* 2 52 WS-C3750G-48PS 12.2(25)SEE2 C3750-IPBASE-M

Switch 01

---------

Switch Uptime : 19 hours, 58 minutes

Base ethernet MAC Address : 00:19:56:85:7D:00

Motherboard assembly number : 73-10216-08

Power supply part number : 341-0108-03

Motherboard serial number :

Power supply serial number :

Model revision number : F0

Motherboard revision number : B0

Model number : WS-C3750G-48PS-S

System serial number :

Top assembly part number : 800-26853-01

Top assembly revision number : A0

Version ID : V05

CLEI Code Number :

Configuration register is 0xF

Adam Frederick · ‎09-26-2008

2 best options;

1.) Upgrade IOS

2.) Contact TAC