Hello @network.pm,
--Cisco Technical Assistance Center [TAC]: This is Cisco's primary support service, which provides technical support and assistance with troubleshooting for Cisco hardware and software products.
-- Cisco Smart Net Total Care: This is a proactive support service that provides technical support, software updates, and hardware replacement for Cisco products. It also includes access to Cisco's TAC for technical assistance and troubleshooting.
https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
--Cisco Software Support Service [SWSS]: This is a service that provides access to software updates, patches, and bug fixes for Cisco software products. It also includes access to Cisco's TAC for technical assistance.
https://www.cisco.com/c/en/us/services/collateral/se/at-a-glance-c45-733331.html
There are others I think...
Best regards
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