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WS-C2960-24TC-L reboot itself

rianelis
Level 1
Level 1

Hi,

I have a switch that reboots it self. I manage to get some details from the loggs.Any idea please? Thank you in advance.

 

000137: Dec 15 15:21:04: %PLATFORM-1-CRASHED: System previously crashed with the following message:
000138: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.0(2)SE10a, RELEASE SOFTWARE (fc3)
000139: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
000140: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Copyright (c) 1986-2016 by Cisco Systems, Inc.
000141: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Compiled Thu 03-Nov-16 14:21 by prod_rel_team
000142: Dec 15 15:21:04: %PLATFORM-1-CRASHED:
000143: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Data Access Exception (0x0300)!
000144: Dec 15 15:21:04: %PLATFORM-1-CRASHED:
000145: Dec 15 15:21:04: %PLATFORM-1-CRASHED: SRR0 = 0x00000000 SRR1 = 0x00029230 SRR2 = 0x005C4B88 SRR3 = 0x00029230
000146: Dec 15 15:21:04: %PLATFORM-1-CRASHED: ESR = 0x00800000 DEAR = 0x000000A0 TSR = 0x84000000 DBSR = 0x00000000
000147: Dec 15 15:21:04: %PLATFORM-1-CRASHED:
000148: Dec 15 15:21:04: %PLATFORM-1-CRASHED: CPU Register Context:
000149: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Vector = 0x00000300 PC = 0x00000000 MSR = 0x00029230 CR = 0x53033095
000150: Dec 15 15:21:04: %PLATFORM-1-CRASHED: LR = 0x003E9D50 CTR = 0x00000003 XER = 0xE000001F
000151: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R0 = 0x00000003 R1 = 0x036A4B50 R2 = 0x00000000 R3 = 0x020188B8
000152: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R4 = 0x00000003 R5 = 0x00000053 R6 = 0x0000003A R7 = 0x00000008
000153: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R8 = 0x00000004 R9 = 0x02270000 R10 = 0x00000000 R11 = 0x01ACA0B8
000154: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R12 = 0x53033093 R13 = 0x00110000 R14 = 0x00000004 R15 = 0x03800F40
000155: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R16 = 0x036A02B8 R17 = 0x03800F98 R18 = 0x00000001 R19 = 0x03800FF0
000156: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R20 = 0x00000003 R21 = 0x03800F98 R22 = 0x03800F40 R23 = 0x03800FF0
000157: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R24 = 0x00000001 R25 = 0x036A4CB8 R26 = 0x00000003 R27 = 0x00B30FC0
000158: Dec 15 15:21:04: %PLATFORM-1-CRASHED: R28 = 0x036A4B78 R29 = 0x01ACA0B8 R30 = 0x020188B8 R31 = 0x00000003
000159: Dec 15 15:21:04: %PLATFORM-1-CRASHED:
000160: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Stack trace:
000161: Dec 15 15:21:04: %PLATFORM-1-CRASHED: PC = 0x00000000, SP = 0x036A4B50
000162: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 00: SP = 0x036A4B68 PC = 0x003E9D34
000163: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 01: SP = 0x036A4BC0 PC = 0x00B310A4
000164: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 02: SP = 0x036A4C58 PC = 0x00B3B5D4
000165: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 03: SP = 0x036A4C80 PC = 0x00B3C360
000166: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 04: SP = 0x036A4D28 PC = 0x00B3CEEC
000167: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 05: SP = 0x036A4D68 PC = 0x00B3D7FC
000168: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 06: SP = 0x036A4E00 PC = 0x00B3DDEC
000169: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 07: SP = 0x036A4E08 PC = 0x014CFF48
000170: Dec 15 15:21:04: %PLATFORM-1-CRASHED: Frame 08: SP = 0x00000000 PC = 0x014CA4FC
000171: Dec 15 15:21:04: %PLATFORM-1-CRASHED:

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame
Try getting the switch to load 15.0(2)SE8.

Thank you for the sugestion but no luck, still have the problem with Version 15.0(2)SE8, any other ideas?

 

 

Raise a TAC case and get them to analyze it. It could be a hardware fault.
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