Community Live-Registration of MPP Phones & Webex App in Webex Calling
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Community Live Event - Registration of MPP Phones and Webex App in Webex Calling
Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance.
Agenda:
1. Understanding MPP Devices
2. Adding Devices to the Control Hub
3. Provisioning and Registration Process
4. Diagnosing Common Issues in MPP
5. Understanding Webex App
6. Diagnosing Common Issues in Webex App
Experts Details
Claudia Lazo: Senior Escalation Engineer for Webex Calling
As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision.
Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.
Angelica Gomora: Webex Calling Technical Consulting Engineer
With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content.
Roberto Alvarez: Webex Calling Technical Consulting Engineer
Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology.
For more details and information, visit the Webex Calling community.
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