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Technology and Support Events and Webinars

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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Tuesday, October 25, 2022
AMA - Architecture & troubleshooting in Unified Contact Center Express
Ask Me Anything Event - Ended From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco CCX (such as Smart license integration with UCCX, VPN-less Finesse agent desktop), as well as the existing features for UCCX deployment, High availability, Real time reporting, CUIC Reporting Interface, Configurations and integrations (CUCM, Social Miner, Wallboard, etc).    See the questions that were asked   Our experts Aishwarya Viswanathan is Technical Leader for UCCX team in the EMEA time zone. She has around 5+ years of Cisco Unified Collaboration experience. She is currently associated with UCCX TAC team. Her skills include vast understanding of UCCX, CUCM and other Cisco Collaboration applications. She is working closely on UCCX and its other components. She holds the Cisco Certified Network Associate (CCNA).   Shivangi Jadon is Technical Consulting Engineer in UCCX Team .She has around 2  years of experience with Unified Collaboration products .She also has experience  with Full Stack Development ,Cloud Development, Scripting and Automation. She holds CCNA ,VCP and DEVNET certifications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Monday, April 29, 2024
Ask Me Anything Event - Drive to 15X
Ask Me Anything Event - Drive to 15X    Join us April 29th - May 10, 2024 Welcome to the Cisco Support Community Ask Me Anything discussion! Are you considering upgrading or migrating your UC applications to version 15.x, such as CUCM, CUC, IM&P? If you're looking to learn more about the features and enhancements in the 15.x release, as well as explore upgrade paths and migration options, you've come to the right place. Our experts are here to address your inquiries and provide valuable insights to help you plan your upgrades or migrations effectively. Join us for this AMA session, starting April 29th, where we'll delve into the critical aspects of version 15.x and offer guidance on your upgrade or migration journey. Helpful Resources: CUCM and IMP - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/docguide/15/cucm_b_documentation-guide-cucm-imp-release-15.html CUC - https://www.cisco.com/c/en/us/support/unified-communications/unity-connection-version-15/model.html PCD - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/15/cucm_b_pcd-admin-guide-15.html   Go to the Forum Our experts Manjunath Junnur is a Technical Leader in the Collaboration technology team in the Asia Pacific time zone. He has over 12 years of experience in Cisco Unified Collaboration. Currently, he is associated with Collaboration TAC and focuses on CUCM installations, upgrades, and other related issues. He holds certifications such as Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP Kevin Gareis is a Technical Consulting Engineer on the Cisco CUCM TAC team in the Pacific time zone but located in Richardson Texas. He has been on the team for 9 years and is currently working as the Escalation Engineer. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Information Technology and is CCNA certified.  Mohammed Shoeb is a Technical Consulting Engineer on the Cisco CUCM TAC team in the APAC time zone located in Bangalore, India. He Has an experience of around 10 Years. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Electronics and Communications and is CCIE Collaboration certified.   For more information please visit; Collaboration / Unified Communications Infrastructure. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Friday, June 21, 2024
AMA: Cisco Catalyst Center Software Image Management (SWIM)
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Friday, June 21, 2024 through Friday, July 12, 2024. Our colleagues Saurabh Khillare, and Absar UI Farooq will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Center Software Image Management (SWIM)! What is it? • Cisco Catalyst Center inventory offers various automation capabilities. One of them is Software Image upgrades using Software Image Management (SWIM). • Using SWIM users can upgrade, downgrade or SMU patch their network devices managed on Catalyst Center inventory. In matter of few clicks we can perform image upgrades on upto 100 devices in a go. • We can distribute the golden image on device flash during production hours too and schedule activation at non business hours or in maintenance window. Get Expert Advice! • This AMA session is your chance to get expert insights on this powerful feature. • Whether you're a seasoned network pro or just starting out, feel free to ask any questions you have about SWIM, image repository or Cisco Catalyst Center in general. Official Resources: • SWIM Documentation • Youtube: SWIM   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Software Image Management (SWIM). Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts     Saurabh Khillare Technical Consulting Engineer     Absar Ul Farooq Technical Consulting Engineer         For more information, visit the Cisco Catalyst Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Getting Started with Meraki
Join us as our experts walk you through the main steps to follow when deploying your first Meraki networks. Learn about Meraki organizational structure and licensing models and how you can utilize zero touch provisioning features to simplify scaling of your deployment.
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Hybrid Work and Sustainability: A Winning Combination for the Modern Workplace
Learn more information about sustainability use cases and Hybrid Work. This session presents practical examples of how sustainability is addressed in office deployment when using Cisco Catalyst, Meraki, Collaboration and Cisco Spaces products.
Multiple Dates and Times May Be Available
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Introduction to Cisco SD-WAN DevNet
Join us as our experts walk you through the benefits of leveraging Cisco SD-WAN solution API core programmability. By the end of this session, participants will be equipped to utilize the solution's APIs to automate network tasks.
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Integrating ThousandEyes
Join us as our experts walk you through the use cases and benefits of ThousandEyes integration with Cisco SD-WAN, as well as the applicable requirements and dependencies. This session also includes a demonstration showcasing the added value ThousandEyes brings to SD-WAN.
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Cloud Management for Catalyst Wireless
Join us as our experts walk you through Cloud Management for Catalyst Wireless. This session will address different management options for supported Catalyst Wireless access points and introduce you to Meraki Wireless features.
Multiple Dates and Times May Be Available
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