Buy or Renew
Buy or Renew

Technology and Support Events and Webinars

Have a look at upcoming events and register for one that interests you!
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation

Technology and Support Events and Webinars

Technology Area
Event Type
Event Archive
Clear all filter selections
Tip: Use one filter at a time to narrow your search. Using multiple filters will show all results for each filter.
Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
Labels:
Event has ended
Tuesday, October 25, 2022
AMA - Architecture & troubleshooting in Unified Contact Center Express
Ask Me Anything Event - Ended From October 25 until November 8, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Welcome to the Cisco Support Community Ask Me Anything conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco CCX (such as Smart license integration with UCCX, VPN-less Finesse agent desktop), as well as the existing features for UCCX deployment, High availability, Real time reporting, CUIC Reporting Interface, Configurations and integrations (CUCM, Social Miner, Wallboard, etc).    See the questions that were asked   Our experts Aishwarya Viswanathan is Technical Leader for UCCX team in the EMEA time zone. She has around 5+ years of Cisco Unified Collaboration experience. She is currently associated with UCCX TAC team. Her skills include vast understanding of UCCX, CUCM and other Cisco Collaboration applications. She is working closely on UCCX and its other components. She holds the Cisco Certified Network Associate (CCNA).   Shivangi Jadon is Technical Consulting Engineer in UCCX Team .She has around 2  years of experience with Unified Collaboration products .She also has experience  with Full Stack Development ,Cloud Development, Scripting and Automation. She holds CCNA ,VCP and DEVNET certifications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
Labels:
Event has ended
Monday, April 29, 2024
Ask Me Anything Event - Drive to 15X
Ask Me Anything Event - Drive to 15X    Join us April 29th - May 10, 2024 Welcome to the Cisco Support Community Ask Me Anything discussion! Are you considering upgrading or migrating your UC applications to version 15.x, such as CUCM, CUC, IM&P? If you're looking to learn more about the features and enhancements in the 15.x release, as well as explore upgrade paths and migration options, you've come to the right place. Our experts are here to address your inquiries and provide valuable insights to help you plan your upgrades or migrations effectively. Join us for this AMA session, starting April 29th, where we'll delve into the critical aspects of version 15.x and offer guidance on your upgrade or migration journey. Helpful Resources: CUCM and IMP - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/docguide/15/cucm_b_documentation-guide-cucm-imp-release-15.html CUC - https://www.cisco.com/c/en/us/support/unified-communications/unity-connection-version-15/model.html PCD - https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/15/cucm_b_pcd-admin-guide-15.html   Go to the Forum Our experts Manjunath Junnur is a Technical Leader in the Collaboration technology team in the Asia Pacific time zone. He has over 12 years of experience in Cisco Unified Collaboration. Currently, he is associated with Collaboration TAC and focuses on CUCM installations, upgrades, and other related issues. He holds certifications such as Cisco Certified Internetwork Expert (CCIE) Collaboration, SIP School Certified Associate, and VCP Kevin Gareis is a Technical Consulting Engineer on the Cisco CUCM TAC team in the Pacific time zone but located in Richardson Texas. He has been on the team for 9 years and is currently working as the Escalation Engineer. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Information Technology and is CCNA certified.  Mohammed Shoeb is a Technical Consulting Engineer on the Cisco CUCM TAC team in the APAC time zone located in Bangalore, India. He Has an experience of around 10 Years. He has wide expertise in troubleshooting Cisco CUCM, Cisco Emergency Responder and Cisco IP phone solutions. He holds a bachelor’s degree in Electronics and Communications and is CCIE Collaboration certified.   For more information please visit; Collaboration / Unified Communications Infrastructure. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
Labels:
Event has ended
Friday, June 21, 2024
AMA: Cisco Catalyst Center Software Image Management (SWIM)
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Friday, June 21, 2024 through Friday, July 12, 2024. Our colleagues Saurabh Khillare, and Absar UI Farooq will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Center Software Image Management (SWIM)! What is it? • Cisco Catalyst Center inventory offers various automation capabilities. One of them is Software Image upgrades using Software Image Management (SWIM). • Using SWIM users can upgrade, downgrade or SMU patch their network devices managed on Catalyst Center inventory. In matter of few clicks we can perform image upgrades on upto 100 devices in a go. • We can distribute the golden image on device flash during production hours too and schedule activation at non business hours or in maintenance window. Get Expert Advice! • This AMA session is your chance to get expert insights on this powerful feature. • Whether you're a seasoned network pro or just starting out, feel free to ask any questions you have about SWIM, image repository or Cisco Catalyst Center in general. Official Resources: • SWIM Documentation • Youtube: SWIM   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Software Image Management (SWIM). Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts     Saurabh Khillare Technical Consulting Engineer     Absar Ul Farooq Technical Consulting Engineer         For more information, visit the Cisco Catalyst Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
Labels:
Event has ended
Monday, September 23, 2024
Ask Me Anything: Cisco Catalyst Center Assurance
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, September 23, 2024 through Friday, October 4, 2024. Our colleagues Arpita Dash, Prateek Upadhyay and Udhay R. will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Center Assurance!   What is it? Cisco Catalyst Center Assurance is a component of Cisco's Catalyst Center (formerly DNA) that provides comprehensive network visibility, insights, and automated troubleshooting capabilities. It leverages advanced analytics and machine learning to help network administrators ensure optimal network performance and user experience     • Proactive Monitoring: Continuously monitors the network to detect and address issues before they impact users.     • Network Insights: Provides detailed insights into network performance, user experience, and application behavior.     • Automated Troubleshooting: Uses machine learning and AI to identify root causes of network issues and suggest remediation steps.     • Health Scores: Offers health scores for network devices, clients, and applications to quickly assess the overall network health.     • User and Device Tracking: Tracks user and device activity to help identify and resolve connectivity issues.     • Historical Data Analysis: Analyses historical data to identify trends and recurring issues, aiding in long-term network planning and optimization. By utilizing Cisco Catalyst Center Assurance, organizations can enhance their network reliability, improve user satisfaction, and reduce the time and effort required for network troubleshooting and maintenance.   Official Resources: https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-assurance/2-3-5/b_cisco_dna_assurance_2_3_5_ug.html https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-rogue-management-application/2-3-5/quick-start-guide/b_rogue_management_qsg_2_3_5.html https://www.ciscolive.com/c/dam/r/ciscolive/apjc/docs/2023/pdf/BRKEMT-2397.pdf   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Assurance. Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts  Arpita Dash Technical Consulting Engineer    Prateek Upadhyay Technical Consulting Engineer  Udhay R. Technical Consulting Engineer         For more information, visit the Cisco Catalyst Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
Labels:
Event has ended
Monday, October 14, 2024
Event in progress
AMA: Catalyst 9800 Upgrade & High Availability
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, October 14, 2024 through Friday, October 28, 2024. Our colleagues Saikat Nandy, Parithosh Vema and Naveen Kumar will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst 9800 Upgrade and High Availability!   What is it? The Cisco Catalyst 9800 Series (C9800) is the next-generation wireless LAN controller from Cisco. It has been built from the ground up to support today's most demanding wireless networking requirements. They are designed with an open and programmable operating system to provide flexibility of management and automation. The platform is having built-in class features which can reduce your maintenance window downtime and at the same time it can provide the required resiliency and redundancy to your mission-critical wireless network. N+1 Hitless Upgrade: Hitless upgrade leverages the concept of N+1 high availability with a spare WLC (already upgraded to the target version) to upgrade the CAPWAP infrastructure. The APs are then upgraded in a staggered fashion using the Rolling AP upgrade feature, which avoids network disruption and does not allow all the APs upgrade at once. This ensures that the clients are serviced by the neighbour APs while one of the APs undergoes the upgrade process. ISSU Upgrade: In-Service Software Upgrade (ISSU) is a procedure to upgrade a wireless controller image to a later release while the network continues to forward packets. ISSU helps network administrators avoid a network outage in a critical environment (Ex - Hospital) while performing a software upgrade. HA-SSO: High availability has been a requirement on wireless controllers to minimize downtime in live networks. High Availability - Stateful Switchover (HA-SSO) capability of a wireless controller allows the access point to establish a CAPWAP tunnel with the Active wireless controller and the Active wireless controller to share a mirror copy of the AP and client database with the Standby wireless controller. The APs do not go into the Discovery state and clients do not disconnect when the Active wireless controller fails and the Standby wireless controller takes over the network as the Active wireless controller. There is only one CAPWAP tunnel maintained at a time between the APs and the wireless controller that is in an Active state. AP Image Predownload: To minimize network outages, download an upgrade image to an access point from the WLC(already having the upgrade image) without resetting the access point or losing network connectivity. If followed, this step significantly decreases the MW timeline while performing regular upgrade. In a flex environment, the same mechanism can be performed through efficient image upgrade in a slightly different way.   Official Resources: Regular Upgrade - https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-12/config-guide/b_wl_17_12_cg/m_upgrade_9800cl.html N+1 Hitless Upgrade - https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/215550-hitless-software-upgrade-on-catalyst-980.html ISSU Upgrade - https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-12/config-guide/b_wl_17_12_cg/m_issu.html High Availability - https://www.cisco.com/c/dam/en/us/td/docs/wireless/controller/9800/17-6/deployment-guide/c9800-ha-sso-deployment-guide-rel-17-6.pdf AP Image Predownload - https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-12/config-guide/b_wl_17_12_cg/m_predwnld_image_ap_ewlc.html Efficient Image Upgrade - https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-12/config-guide/b_wl_17_12_cg/m_eff_image_upgrade_ewlc.html   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst 9800 and High availability. Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts                        Saikat Nandy   Technical Consulting Engineer    Parithosh Verna Technical Consulting Engineer Naveen Kumar Technical Consulting Engineer         For more information, visit the Cisco Wireless- Mobility discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
Labels:
Unlocking the Potential of Smart Workspaces and Smart Buildings with Cisco's Network Infrastructure
Join us as our experts show you how Smart Workspaces harness the data from your Cisco and third-party devices to create a safer and smarter workspace.
Multiple Dates and Times May Be Available
View Details
Hybrid Work and Sustainability: A Winning Combination for the Modern Workplace
Learn more information about sustainability use cases and Hybrid Work. This session presents practical examples of how sustainability is addressed in office deployment when using Cisco Catalyst, Meraki, Collaboration and Cisco Spaces products.
Multiple Dates and Times May Be Available
View Details