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Technology and Support Events and Webinars
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Thursday, September 8, 2022
Webinaire | Webex App (FRANCAIS)
Rejoignez-nous pour une présentation détaillée de WebEx App. Apprenez à organiser des réunions, des messages et des appels de n'importe où, n'importe quand, sur n'importe quel appareil mobile ou vidéo. Quand : Jeudi 8 septembre 2022 10:30 - 11:30 (CET) Inscription
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Community Live
Other
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Thursday, September 15, 2022
Webinaire | Control Hub (FRANCAIS)
Assistez à un aperçu du Control Hub de Webex et découvrez comment il peut vous aider, vous et votre équipe, à optimiser et à améliorer votre expérience d'administrateur en fournissant un tableau de bord unique permettant de gérer les appels, les réunions, les messages et les périphériques. Quand : Jeudi 15 Septembre 2022 14:30 - 15:15 (CET) Inscription
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Cisco Virtual Event
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Security
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Thursday, September 22, 2022
Webinar - Webex. What's new? (Ru-Русский)
Please come and learn what’s new in Webex! Register Узнайте о новинках Webex и как они работают. Принять участие
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Cisco Virtual Event
Collaboration Voice and Video
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Webex
Wednesday, April 10, 2024
Ask Me Anything Event - Community VIP Women in Tech - Special Edition
Ask Me Anything Event - Community VIP Women in Tech - Special Edition Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from Wednesday, April 10, 2024 through Wednesday, April 24, 2024. Our Community VIPs, Maren Mahoney and Kathy New will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. More about this event: Join us for an Ask Me Anything (AMA) event where you can get to know our Community VIPs Maren Mahoney and Kathy New. They talk about their experiences as women in tech, being a Community VIP, role models in the industry and so much more! This AMA session is your chance to ask them any questions you might have about their expertise and experiences. Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Community VIPs Maren Mahoney and Kathy New. Enter the forum Our VIPs: Kathy New Maren Mahoney If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Ask me Anything
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Thursday, June 27, 2024
Webex for US Public Sector - CLUS '24 Recap
Join us on August 6th, 2024 for a Cisco Live US 2024 Recap session on Webex for the US Public Sector. The pace of digital transformation has been accelerating in the public sectors in the US and rest of the world. Cisco Webex does not believe in a one-size-fits-all approach to sovereignty needs of public sectors. We provide best-fit collaboration services that is tailored to help our government customers realize the outcomes they want for data locality, compliance, security, and sovereignty. For example, our offering in the US - Webex for Government - satisfies the FedRAMP requirements for government agencies to use cloud for Webex, or Air-gapped environment for national defense and security agencies. And when cloud isn't feasible or an option, we also provide on-prem deployments for modern Webex. In this session, we will discuss the evolution of Cisco Webex' innovative solutions for government, focusing specifically on our latest innovations and offering in Collaboration and Contact Center, covering Fed Gov (Civilian), State & Local Gov, National Security and Defense. We will also discuss, our latest and future innovation in security as well as rich interoperability across other collaboration vendors to offer flexibility and choice. To register for this session, you must be a member of the Cisco Insider User Group program and have joined the Data Center track. If you are not a CIUG member and would like to attend, review this guide and join the program today!
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Collaboration Voice and Video
Customer Connection Briefing
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Thursday, July 11, 2024
Community Live - Introduction to WebEx Calling
Community Live Event - Introduction to WebEx Calling Welcome! In this session, we will explore Webex Calling, Cisco's innovative cloud-based telephony system. Our goal is to provide you with a comprehensive overview of Webex Calling, showcasing some of powerful features and functionalities that are set to revolutionize your business's communication landscape and additionally, we'll guide you through the support network available to ensure you have the assistance you need. Agenda: Overview of Webex Calling Basic configurations Monitoring in control hub Common issues Support and Resources By the end of our session, you'll have a comprehensive understanding of Webex Calling's capabilities and how to access our dedicated support team for any future inquiries. Experts Details Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain. Angel Bailon: Webex Calling Technical Consulting Engineer Armed with a degree in Network and Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. His technical acumen was refined through his involvement in Cisco's Academic Excellence Program, where he demonstrated outstanding performance. Currently, he is an esteemed contributor to the Cisco Webex Calling support team. In this role, he employs his expertise to not only assist customers but also to enrich the overall service experience. His contributions extend beyond support; he actively enhances the knowledge base by conducting both internal and external training sessions and developing informative content on Webex Calling. Alejandro Gomez: Webex Calling Technical Consulting Engineer A graduate with distinction in Computational Engineering, he is recognized for his dedication as a Technical Consulting Engineer, fueled by a deep-seated passion for technology and a commitment to enhancing customer experiences. His technical proficiency was sharpened within the rigorous environment of Cisco's Academic Excellence Program, where his exceptional performance set him apart. He is actively engaged in the creation of comprehensive documentation, instructional videos, and training resources, all aimed at bolstering the understanding and adoption of our technology. His contributions are invaluable in supporting the continuous growth and success of our technological solutions. For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Collaboration Voice and Video
Community Live
Other
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Thursday, August 1, 2024
Community Live-Registration of MPP Phones & Webex App in Webex Calling
Community Live Event - Registration of MPP Phones and Webex App in Webex Calling Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance. Agenda: 1. Understanding MPP Devices 2. Adding Devices to the Control Hub 3. Provisioning and Registration Process 4. Diagnosing Common Issues in MPP 5. Understanding Webex App 6. Diagnosing Common Issues in Webex App Experts Details Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain. Angelica Gomora: Webex Calling Technical Consulting Engineer With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content. Roberto Alvarez: Webex Calling Technical Consulting Engineer Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology. For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Collaboration Voice and Video
Community Live
Networking
Other
0 attendees
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Wednesday, September 25, 2024
Community Live Event- Exploring Cisco Local Gateway with Webex Calling
Community Live Event - Exploring Cisco Local Gateway with Webex Calling Welcome! Dive into the world of CUBE Local Gateway with Webex Calling in this essential webinar. Focusing on the configuration of CUBE Local Gateway registration (Registration-Based), troubleshooting techniques, and practical tips, we will equip you with the necessary tools to effectively handle any situation with TAC. Agenda: What is Cisco Local Gateway and how does it work? Integration for connections with Webex Calling, PSTN, and CUCM. Supported platforms and capabilities of Cisco Local Gateway. Basic registration with Webex Calling (Registration-based). Basic configuration for integration with Webex Calling, PSTN, and CUCM. Call operation. Troubleshooting (Registration and Calls). Experts Details Luis Martinez: Multiservice Escalation Engineer Luis is a Multiservice Escalation Engineer at Cisco's Global Technical Assistance Center (TAC), where he has been part of the team since 2019. Focused on troubleshooting and managing critical situations related to Cisco collaboration technology. During his time at Cisco TAC, he has contributed to projects involving the delivery and dissemination of knowledge about CUBE, Cisco Local Webex, and Webex Calling, as well as providing internal training focused on promoting this technology. Swaati Srinivasan: Webex Calling Technical Consulting Engineer With over six years at Cisco's Global Technical Assistance Center (TAC), Swaati has been dedicated to resolving customer issues while bridging technical gaps. Since transitioning to Webex Calling in 2023, she has developed expertise in troubleshooting complex problems and optimizing workflows for both customers and engineers. Swaati collaborates closely with engineering teams, channeling feedback from customers and TAC engineers to enhance product quality. She has also contributed to projects focused on delivery and knowledge transfer related to Cloud Collaboration products and Webex Calling. For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Collaboration Voice and Video
Community Live
Other
0 attendees
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