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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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Deployment: Get Started with Cisco Intersight
Join us for an overview of how to get started using Intersight by creating your SaaS account or deploying the virtual appliances and setting up your on-prem deployment.
Multiple Dates and Times May Be Available
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Introduction to NSO
Join our experts for an overview of Network Services Orchestrator (NSO) and learn how to improve your operations with NSO Automation capabilities. This session will also cover various NSO licensing models that can help you track your NSO usage. You will come away with a solid understanding of how to leverage NSO Services for faster provisioning on new Network Services.
Multiple Dates and Times May Be Available
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Deploying the Catalyst Center on ESXI
Join us as our experts walk you through the best practices when installing your Catalyst Center on ESXI. We will show you how to use the Launcher tool to deploy the OVA file to your ESXi environment and perform the initial setup, including backing up and restoring using a local VM disk.
Multiple Dates and Times May Be Available
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Greenfield VXLAN EVPN Fabric with NDFC
Learn how to deploy a VXLAN EVPN fabric from scratch. Our experts will review design approaches, prerequisites, and considerations to ensure success in your fabric provisioning and operations throughout your Cisco Nexus Dashboard Fabric Controller journey.
Multiple Dates and Times May Be Available
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Onboarding Network Devices using Catalyst Center Plug and Play
Join us as our experts walk you through what Plug and Play is and the benefits it provides when onboarding network devices. During the session you will learn how easy it can be to onboard network devices through a seamless workflow that enforces configuration and software image standardization.
Multiple Dates and Times May Be Available
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