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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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SRv6 Benefits and Fundamentals
Join us learn over Segment Routing over IPv6 (SRv6). This session includes the technology benefits, fundamentals, and an overview of its features. Discover the benefits of SRv6 and how its mechanisms can simplify network operations, increase scalability, and enhance traffic engineering. Deep dive into the fundamentals of SRv6 and gain a solid understanding of its underlyi...
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NSO Service Design Overview
Join us as our experts review best practices for creating a Network Service on Cisco's Network Services Orchestrator (NSO) using various features and capabilities that leverage a Services templates approach in building new and modifying existing Services built in NSO. This session will cover the various types of Services, Model Driven programming via YANG, Reactive Fastmap...
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Integrating ThousandEyes
Join us as our experts walk you through the use cases and benefits of ThousandEyes integration with Cisco SD-WAN, as well as the applicable requirements and dependencies. This session also includes a demonstration showcasing the added value ThousandEyes brings to SD-WAN.
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Hybrid Application Monitoring Upgrade
Join us as our experts walk you through how to prepare for a Cisco AppDynamics agent upgrade and review all the steps required to successfully perform the upgrade. Learn how to validate the upgrade and assess the impact on your SaaS controller.
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Secure Endpoint Capabilities
Join us as our experts walk you through incorporating fault management, configuration management, performance management and usage reporting for Cisco Secure Endpoint, formerly known as AMP for Endpoints, into your daily activities for IT Operations and Security Operations Centers. By the end of this session, you will be better equipped to protect, detect, and respond to m...
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