Technology and Support Events and Webinars

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Technology and Support Events and Webinars

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Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
Join us as our experts walk you through the benefits of leveraging Cisco SD-WAN solution API core programmability. By the end of this session, participants will be equipped to utilize the solution's APIs to automate network tasks.
Multiple Dates and Times May Be Available
Learn about Intersight's ability to automate and customise operations within the Cisco Intersight platform. Gain knowledge how users can leverage Application Programming Interfaces (APIs) to integrate and extend the functionality of the platform to enable automation of repetitive tasks, creation of custom workflows, and integration with other tools and systems using Terraf...
Multiple Dates and Times May Be Available
Join us learn over Segment Routing over IPv6 (SRv6). This session includes the technology benefits, fundamentals, and an overview of its features. Discover the benefits of SRv6 and how its mechanisms can simplify network operations, increase scalability, and enhance traffic engineering. Deep dive into the fundamentals of SRv6 and gain a solid understanding of its underlyi...
Multiple Dates and Times May Be Available
Join us as our experts review best practices for creating a Network Service on Cisco's Network Services Orchestrator (NSO) using various features and capabilities that leverage a Services templates approach in building new and modifying existing Services built in NSO. This session will cover the various types of Services, Model Driven programming via YANG, Reactive Fastmap...
Multiple Dates and Times May Be Available
Join us on August 21st, 2024 for a Cisco Live US 2024 Recap session on Cisco Devices: Phone, Wireless, Wearables & Peripherals, and Video Roadmap Update. To register for this session, you must be a member of the Cisco Insider User Group program and have joined the Data Center track.  If you are not a CIUG member and would like to attend, review this guide and join the prog...
Aug 21, 2024 @ 8:00 AM PDT