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Technology and Support Events and Webinars

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Wednesday, April 27, 2022
AMA - Design deployment and troubleshooting Cisco finesse in UCCX
Ask Me Anything Event until May 11, 2022 - Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It also helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction. Join our experts in the Ask Me Anything session to help you to unfold the secrets of Cisco Finesse functionalities, customizations and troubleshooting tips.   Go to the Forum   Our experts Sabiya Tabasum is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. She has been associated with UCCX TAC and worked Finesse Deployments, BOSH and XMPP connectivity and Cisco Finesse Gadgets & Finesse JavaScript Library API its association with UCCX and troubleshooting and remediating finesse issues for customers. She is deeply involved in working on the Frontend development and works on JavaScript and CSS. She holds a Bachelor of Technology in Information Technology. She holds the Cisco Certified Network Associate (CCNA) and DevNet certifications. Anupam Dewedi is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 5 years of Cisco Unified Collaboration experience. He is currently associated with UCCX TAC and has previously been part of Multiservice TAC Team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds a bachelor’s degree in Electronics and Communications   For more information please visit; Collaboration / Contact Center sub-category. * This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
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VRF-Lite External Connectivity
Join us to learn about the business requirement of connecting VXLAN EVPN fabrics to an external Layer 3 domain. Our experts will demonstrate design options and review how to implement external connectivity using Cisco Nexus Dashboard Fabric Controller.
Multiple Dates and Times May Be Available
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Day 2 Operations with Visibility, Analytics, and Policies
Join us as our experts cover best practices for operationalizing Secure Network Analytics, or SNA, solution through Day 2 Operations capabilities. This session will focus on the visibility features of SNA, along with Analytics and Policies. Participants will be introduced to the variety of telemetry sources the SNA ingests flows from, learn how to leverage Analytics capabi...
Multiple Dates and Times May Be Available
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NSO and NED Upgrade
Join us as our experts demonstrate Cisco Network Services Orchestrator (NSO) capabilities in managing upgrades with various Service Packages that deliver Orchestration capabilities to various multi-vendor network devices. This session will include an overview of NSO Service Reconciliation steps required for upgrade and management of NSO's multi-vendor NEDs as per NSO softw...
Multiple Dates and Times May Be Available
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Hybrid Application Monitoring Capability Overview
Join us as our experts walk you through the features that enable the full value of Cisco AppDynamics. Gain basic knowledge of flow maps, business transactions, and service endpoints. Review the first steps to configure health rules, data collectors, policies, and more.
Multiple Dates and Times May Be Available
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Meet the PM: NX-OS - A Perfect DCN Combination
Join us on October 22 at 8 AM PDT to Meet the PM: NX-OS - A Perfect DCN Combination.  To register for this session, you must be a member of the Cisco Insider User Group program and have joined the Data Center track.  If you are not a CIUG member and would like to attend, review this guide and join the program today! Register here. 
Oct 22, 2024 @ 8:00 AM PDT
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