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3412 IP/TV content manager wont connect to on demand video

Kevin.Lovell
Level 1
Level 1

The scheduled video presentations will play fine. But if I try the On demand or Videos to playback I get a message at the bottom of the player that says "you are not authorized to access this VOD file Content Manager 10.x.x.x " Any ideas on what i can try without having to TAC this?

1 Reply 1

mchin345
Level 6
Level 6

Most likely a proximity group issue or possible program require a password. One thing to check, version mis-match.