Hi,
I'm having a hard time trying to reset a 7960 to factory defaults as per http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#topic1
First I power on the phone and immediately hit "#"
The instructions say that "Headset, Mute and Speaker buttons begin to flash" - however this isn't the case - the phone just continues with normal startup.
I've already tried keeping "#" pressed till normal startup is over - nothing. The phone just continues normal startup.
Also tried with both the phone connected to the network and disconnected from the net - no change either. Whatever I do, the phone just starts up completely ignoring the "#" (BTW, the "#" button is ok - once the phone is up and I press "#" it appears on the display, so no mechanical fault here)
Firmware is P0S3-06-3-00 (i.e. SIP-firmware), Boot Load ID PC03C300, DSP Load PS03AT38
Thanks much in advance for your help,
-ewald
PS: The reason I need to reset the phone to factory defaults is because the config is locked and the password has been lost :-(
