An ongoing error when attempting to upgrade my codec c60

emaldonadojr · ‎08-25-2015

I administer a SECRET and UNCLASSIFIED government network infrastructure in which I maintain a combination of over 80 c40 and c60 codecs in support of all of our VTC conference rooms. I have maybe 20 codecs that are used by my technicians for call monitoring purposes only. (these are stand alone codecs). I have been able to successfully upgrade these particular c60s to software version 7.3.3 via a stand alone laptop with no issues except for one codec. While attempting to upgrade said codec I get the following error: "Access was denied to this recourse."

I have attached a screenshot of the problem. Can anyone tell me what could possibly be causing this error?

Wayne DeNardi · ‎08-25-2015

Have you checked that your "admin" account is actually an Admin on the device (Configuration > User Administration - and see that it has the Admin role assigned).

If that isn't the issue, you could try a factory reset and then try the upgrade again.

Wayne
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Wayne

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