12-15-2011 10:00 AM - edited 03-17-2019 10:40 PM
Hi
We have a customer with over 20 c20's. They are normally kept on but we've noiced that a couple of them lose the address for the c20 when they have been powered down.
Is this a know issue? and is there any advice on what to do with this?
I could really do without our helpdesks having to taking them through re-pairing each time this happens!
Thanks
Rohan
12-15-2011 02:59 PM
This might happen because they receive a new IP address from the DHCP server after they get powered up again. It might be a good option to have them extend the lease time of the IP address.
Sent from Cisco Technical Support iPad App
12-16-2011 02:51 AM
Thanks for the reply.
Both the C20 & the inTouch are on static addresses so I don't think its that.
They remember their configured local IP addressed, but the inTouch forgets the manually inputed C20 IP from the pairing stage
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